FCM - After-Hours Corporate Travel Consultant - Remote, USA

 

 

 

 

 

After-Hours Corporate Travel Consultant

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.

Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

To learn more about FCM please click HERE

About The Opportunity

This role will have you providing exceptional service and ensuring smooth travel experiences for corporate clients including air, hotel, and ground transportation reservations via Sabre GDS during after-hours and unforeseen situations. Before you begin your role, you will spend three weeks (paid) training fully remote. This program will boost your knowledge, train you on contract airfares and sharpen your Sabre skills.

In this critical role, you will be responsible for handling urgent travel requests, providing timely assistance, and ensuring our clients' needs are met, no matter the time of day.

**Please note that this is a remote after-hours position that requires working overnights, weekends, and holidays**

This position requires flexible hours and shift availability as determined by business need and client call volume.

Key Responsibilities

• Effective Multitasking and Professional Client Rapport: Demonstrating the ability to work efficiently and multitask while maintaining a professional and positive rapport with clients.
• Maintain Service Level Agreements: Ensuring compliance with service level agreements to deliver timely and efficient travel assistance.
• Handle Rerouting and Exchange Processes: Expertly managing rerouting and exchange processes, ensuring minimal disruption to travel plans.
• Provide Travel Documents and Health Requirements: Keeping clients informed about all necessary travel documents and health requirements for their destinations.
• Ticketing, Phase IVs, Exchanges/Changes with Complex International Fares: Proficiently handling ticketing, Phase IVs, and exchanges/changes involving complex international fares.
• Compliance with Company Guidelines: Executing all responsibilities within company guidelines for customer service, documentation of PNRS (Passenger Name Records) and profiles, ticketing, invoicing, and maintaining accuracy throughout.
• Airline Rules and Regulations Knowledge: Staying fully informed about airline rules, regulations, tariffs, and fare requirements and applying this knowledge accurately to all travel arrangements.
• Internal Ongoing Communication: Engaging in ongoing communication within the team through provided channels to collaborate effectively and deliver cohesive travel solutions.
• Updates to Travel Managers and Team Leaders: Keeping Travel Managers and Team Leaders up to date with travel-related information, ensuring a united, consistent, and professional approach to client account management.

Experience & Qualifications

• Corporate Travel Industry Experience: At least 4 years of recent, prior experience in corporate travel management, understanding the unique needs and challenges of business travelers.
• Sabre Experience: In-depth familiarity with Sabre GDS (Global Distribution System) for fare calculations, itinerary management, and ticket issuance.
• Geography and International Destination Knowledge: A comprehensive understanding of global geography and international travel destinations to offer accurate advice and create optimal itineraries.
• Experience in Quality Control: Previous exposure to quality control processes to ensure the accuracy and compliance of travel bookings.
• Ticketing, Scripting, Changes, and Exchanges: Proficiency in ticketing procedures and scripting, along with the ability to handle complex itinerary changes and exchanges for both international and domestic travel.
• Expertise in Complex Multi-Segment International and Domestic Fares and PNRs: Proven ability to navigate and manipulate complex itineraries, international fares, and Passenger Name Records (PNRs) to meet client requirements.
• Strong Focus: The ability to maintain a high level of atte