Senior Software Engineer

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What you'll do...

Position: Senior Software Engineer

Job Location: 1375 Crossman Avenue, Sunnyvale, CA 94089

Duties: Acquire in-depth technical knowledge of omnichannel cloud platforms, web traffic flows, micro-services, and service dependencies for major incident resolution. Provide support for Unix and Linux systems from Kernel to Shell and beyond, taking into consideration system libraries, file systems, and client-server protocols. Leverage knowledge of network technologies such as different protocols, MAC addresses, IP packets, DNS, CDN, OSI layers, Firewalls, Gateway, Proxy, and Load balancers. Provide L1 and L2 production support for multiple cloud technologies such as Open stack, Cloud Native platform, Microsoft Azure, and Google Cloud Platform for triaging critical issues using various internal and vendor-related tools. Detect and analyze monitoring graphs and alerts to identify systems causing production impacts with various tools including Grafana, Prometheus, MMS, Kibana, Graphite, Service Now, JIRA, Dynatrace, New Relic, Omniture, Splunk, and CDN logs. Triage site-impacting production issues by quantifying impact, severity and urgency, analyzing systems for quick remediation, engaging the right teams for recovery, and focusing on immediate restoration of large-scale enterprise systems. Develop enterprise monitoring and utilize tooling software solutions such as Grafana, Kibana, Splunk, Graphite, New Relic, to improve visibility, pro-actively detect issues and restore system availability. Design and implement JavaScript for the integration of alerting tool with service API endpoints with various tools including ServiceNow, Spotlight and xMatters. Design and develop solutions for widespread internal communications for cloud applications support or workflows for infrastructure availability issues with various internal applications with multiple programming languages including Java, JavaScript (React, Node JS), Python and Shell programming technologies including Prometheus and Database Query languages. Demonstrate knowledge of scripting and software development for automation and self-healing of multi-cloud environments. Help enhance existing solutions by developing automation with Docker, Kubernetes and working with DevOps and Engineering partners. Provide data and participate in root cause analysis, analyze trends to pro-actively prevent incidents, drive continuous improvement with documentation, make recommendations, and adhere to the onboarding process when accepting new systems into service.

Minimum education and experience required: Bachelor's degree or the equivalent in Computer Science, Engineering (any) or related field and 5 years of experience in large scale enterprise software development environment; OR Master’s degree or the equivalent in Computer Science, Engineering (any) or related field and 2 years of experience in large scale enterprise software development environment.

Skills required: Experience with Omnichannel eCommerce production support. Experience with Linux and Unix system administration. Experience with networking knowledge and troubleshooting. Experience in cloud and triaging.  Experience with alert, monitoring, and log analysis. Experience with incident triage, escalation and resolution. Experience enhancing monitoring solutions. Experience enhancing alerting solutions. Experience with development tools and support. Experience with automation and self-healing. Experience with continuous improvements, process documentation, and onboarding. Employer will accept any amount of experience with the required skills.

Salary Range: $264,514/year to $264,514/year. Additional compensation includes annual or quarterly performance incentives.  Additional compensation for certain positions may also include: Regional Pay Zone (RPZ) (based on location) and Stock equity incentives.

Benefits: At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include