French/Italian HR Admin Associate

Our story

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.

With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.

It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.

To learn more about us, visit stradaglobal.com

THE ROLE 

To contribute and be part of the team responsible for the support and execution of data management/customer services activities, ensuring that output is accurate and on time. Your responsibilities will be focused on HR Administration processes and Customer Care services and you will be flexible supporting either as or when required. 

RESPONSIBILITIES 

• Use HR Administration expertise to advise upon client queries/issues and ensure a good understanding of Client specific processes and tasks  

• Independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs 

• Ensure Data Management is performed accurately and on time 

• Ensure Tickets and Calls are responded within SLA timescales and to a high standard 

• Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation.  Also support the updating of DWIs 

• Proficient in using systems and tools 

• SOC Controls completed on time and with the necessary evidences  

• Conduct Knowledge Transfer sessions related to Client/Country specific processes and ensure the audience has understood and can put into practice   

• All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate  

• Highlight to Service Manager any deviations from the standard scope of service 

• Ability to recognize and deal appropriately with sensitive and confidential information 

• Successful completion of all learning objectives 

• Time Recording to be completed accurately and on time 

• STRADA Security Standards are adhered and followed 

• Contribute to team meetings and raise any issues immediately to your Service Manager 

• Ensure you are up to date with all Strada HR announcements and communications 

• Build good relationships with all lines of businesses where appropriate 

• Update internal stakeholders, when needed, in a timely and accurate way 

• Participates in projects and activities as needed and <