Lana'i Experience Associate

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.

LANA’I EXPERIENCE ASSOCIATE 

Sensei Lāna’i, A Four Seasons Resort, is looking for a Lana'i Experience Associate who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams’ have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required. 

 

WHAT YOU’LL DO 

Lana'i Experience Associates are responsible for booking reservations, coordinating transportation, processing charges, and ensuring completion of liability waivers for Four Seasons Island Activities and beyond. They uphold established policies and deliver exceptional service by connecting guests with guides to ensure seamless experiences. The department supports guests of Four Seasons Resort Lānaʻi, Four Seasons Sensei Lānaʻi, Island Club, Ownership, Day Guests, and Employee Reservations. Responsibilities include, but are not limited to, the following:   

• Manage the Book4Time system for Island Activities, including inventory, guest profiles, liability waivers, and charge postings. 

• Manage the “Key” Itinerary System for the Island Activities. Ensure booking accuracy with Book4time. Cross check bookings 7 days out daily. 

• Maintain constant communication with Leaders, guides and drivers and coordinate arrivals and departures at every outlet. 

• Communicate any safety issues or noted concerns between all operations and management. 

• Check in all guests at the designated time and assist with boarding Island Activities Shuttles.  

• Assist with driving Island Activities Shuttle as needed. 

• Ensure all Island Activity charges are posted prior to guest checkout through Book4time and Opera. 

• Handle all guest interactions with the high