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Job Details

This role is supporting our AmerisourceBergen business, which offers supply chain services to healthcare providers and health systems in the United States.   

Under general direction of the Vice President Operations, the Director of Operations provides direct oversight, coaching, and business direction to Distribution Center leadership teams and provides guidance and business direction to compliance and inventory management teams.  

The Director of Operations also reinforces a network approach to standardization and performance improvement.  

This position is categorized as compliance critical and, as such, requires and is assigned specific responsibility for ensuring continual and proper compliance with all division, corporate and regulatory requirements. 

• Owns the day-to-day expense and service performance for the Distribution Center. 

• Accountable for sales support and consistent, reliable, high-quality service to customers.  

• Develops the financial and operational plans for the Distribution Center teams, including the expense plans and targets per department and overall Distribution Center and operational performance improvement plans per department. 

• Drives daily performance accountability across all areas while reinforcing a team-oriented, customer-focused approach. 

• Owns standardization and leads disciplined process for identifying, testing, and verifying improvement opportunities. 

• Responsible for the review and approval of department and overall staffing plans. 

• Responsible for talent development, providing direction for and leading performance management and development amongst management teams. 

• Supervises associate relations functions within Distribution Center including hiring, terminating, performance management, development and training of Cencora associates. 

• Establishes and maintains positive work environment creating engagement with Distribution Center associates. 

• Coaches and mentors members of leadership as well as other Distribution Center associates. 

• Monitors performance and productivity measures for the purpose of maximizing earnings and expense in the facility. 

• Reviews and monitors standard operating procedures; makes observations and recommends improvements to promote efficiency in Distribution Center earnings, accuracy, improved service and lower costs. 

• Supports compliance with all appropriate policies, procedures, safety rules, and government regulations; maintains and coordinates all areas of security within the Distribution Center. 

• Performs related duties as assigned. 

Experience and Education: 

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four-year bachelor's degree program or equivalent combination of experience and education. 

Normally requires a minimum of two (2) years directly related and progressively responsible experience. 

Skills and Abilities: 

• Very strong operational knowledge with solid business acumen 

• Working k