Team Leader EM Operations

Together we shape thriving communities, public spaces, places and economies. 

 

• Support a high-performing team to deliver exceptional financial outcomes in a fast-paced environment 

• Ongoing full-time opportunity 

• Office location – Orange with flexible working supported 

• Salary relative to experience and ranges from $110,266.00 to $122,058.00 plus super 

 

What’s in it for me? 

Join our team for a fantastic culture with dynamic collaboration and genuine long-term career support. We offer flexibility in work arrangements, diverse and fulfilling assignments, and prioritise work/life balance and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to fostering a diverse and inclusive workplace where everyone feels welcome, respected, and empowered to succeed. 

 

The role 

This role is all about leading a team to deliver outstanding financial operations, ensuring high-quality services that meet customer needs and comply with legislation, policies, and procedures. As Team Leader EM Operations, it will be your job to effectively manage resources, coordinate operational activities, and foster strong relationships to identify and resolve client concerns in a professional and empathetic manner. 

A key challenge of this role is maintaining high customer service standards while navigating tight deadlines in a high-volume environment, while leveraging technological improvements to enhance payroll processes and demonstrate proactive leadership to drive continuous improvement and exceptional outcomes. 

For more information read the full Role Description: Team Leader EM Operations 

 

What you will bring to the role 

• Proven leadership qualities, including the ability to motivate and inspire others to achieve shared goals. 

• Solid time management and organisational skills to prioritise tasks and meet deadlines efficiently. 

• Outstanding stakeholder engagement skills, fostering strong relationships and ensuring alignment with diverse stakeholders to achieve outcomes. 

• Demonstrated flexibility and adaptability to thrive in a fast-paced and dynamic work environment. 

• Strong analytical skills to ensure compliance with legislation and policies while driving continuous improvement. 

• A proactive approach to problem-solving, with the ability to identify and implement innovative process changes in financial operations. 

• Exceptional ability to manage team resources effectively, delivering accurate financial services that meet service level agreements 

• Demonstrated ability to handle inquiries efficiently, resolve conflicts professionally, and deliver exceptional client satisfaction through clear communication and empathy in customer service. 

 

Key knowledge and experience: 

• Demonstrated experience working in Expense Management, including the management of Purchase Cards and Travel 

• Previous people leader experience would be highly regarded 

 

About us 

The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities.  

We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments. 

 

Join us 

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and s