Store Team Leader - Retail Customer Experience

At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive.

L.L.Bean is currently searching for a Retail Customer Experience Store Team Leader to join our team in our Northshore Mall Retail Store, located in Peabody, Massachusetts. 

This important position drives business results, directs team talent, supports the store leadership team, and ensures delivery of the legendary L.L.Bean customer experience within an outdoor lifestyle concept retail store. The Store Team Leader also promotes the company's core values of Outdoor Heritage, Integrity, Service, Respect, Perseverance, and Safe and Healthy Living to ensure the integrity of the brand, culture, and mission of L.L.Bean is upheld at all times.   

This supervisor will have a specialty in Customer Experience: 

• This is a support role under the People area of responsibility for stores. 

• Develops and delivers exciting and engaging store activations, clinics, and demonstrations with an emphasis on Learn, Try, Buy and Enjoy principles. 

• Drive ODP participation for paid programming, unpaid programming / in-store activations, community engagement events, and any mobile or experiential marketing events in market through creative outreach and local marketing events. 

• Markets in-store / in-mall activations through ODP in-store and online calendar, store's Facebook page, and chalkboards. 

• May assist in the interviewing process and provide input into hiring decisions. 

• Act as training lead for store when assigned.     

Responsibilities: 

Training: 

• Supports and trains associates, communicating standards and processes, company policies, and procedures 

• Has a passion for learning and sharing product knowledge as a tool to build the sale and increase customer loyalty. 

• Delivers GUIDE training for new hires as well as ongoing GUIDE training efforts for year-round team members in conjunction with the exempt leader team. Ensures all guides are performing at a high level and 30-day/ongoing assessments are completed. 

• Supports, directs, and develops store champions (buddies) and experts. 

• Facilitates all new hire product training modules for store or area of responsibility and develops a strategy and execution plan for delivering all seasonal product training materials. 

• Maintains and manages all employee-facing communication including break room messaging, and communication boards. Ensures start-up meetings are occurring, and that content is compelling and inspiring. 

Total Store Accountability: 

• Aids in the achievement of all financial measures as well as area-specific metrics. 

• Keyholder as required serving as a potential opener/closer for the store. 

• Prepares & communicates daily task responsibilities to staff. Leverages knowledge and strengths to foster growth and development of the team 

• Recommends adjustment to staffing levels/schedules to meet work requirements.