Group Air Operations Specialist - Sabre

                             

Creative Group is a global event experience agency that combines strategy, data, insights and creativity to design and deliver immersive events and campaigns that inspire, reward, and connect people and brands. 

Typical services include: 

 

• Experience Strategy: aligning event goals with brand and audience needs. 
• Creative & Design: storytelling, content, visual, environmental, and digital design. 
• Production & Logistics: end-to-end execution of live, virtual and hybrid events. 
• Audience Engagement: personalization, interactivity, and community-building. 
• Data & Insights: personalization, measuring outcomes, optimizing experiences, and proving impact/ROI. 

 

Our Vision: Reimagining how the world connects

 

Our Mission: Uniting people and brands with creative heart.

 

Our Values:

 

• Be the Spark [Innovation]

I take the initiative to find solutions and approach every challenge with curiosity, creativity, courage and a passion for excellence.

 

• Own Your Impact [Integrity & Accountability]

I am accountable. I choose the hard right instead of the easy wrong and challenge myself to be better every day.

 

• Lift as You Climb [Collaboration & Kindness]

I actively contribute to an environment where everyone feels equal, supported, and empowered to thrive.

 

• Deliver with Purpose [Customer-Centricity & Sustainability]

I commit to our customers' success, anticipating their needs and delivering solutions that empower them to thrive—while making choices that sustain our people, communities, and the planet.

 

Together we’re BOLD – building a culture of innovation, excellence, and shared success.

 

Position Summary:

Coordinates air travel arrangements for large incentive programs and business meetings. Applicant must be proficient in Sabre (preferred) or Apollo GDS. This may be a fully remote (based on distance to the office) or a hybrid (two days in the office) position.

 

 

Essential Functions:

• Provides the highest quality of customer service to participants.
• Follow all Creative Group Standard Operating procedures for group travel.
• Initiates preliminary air option to attendee for approval and does not ticket without consent.
• Confirms the most logical flight itinerary based on event parameters, best schedule, block space, and participant preference.
• Confirms best fares for group travel by utilizing the most applicable airfares, negotiated group blocks, and corporate discounts applicable to assigned program.
• Adheres to turn around time parameters for each client based on volume and destination. 
• Responsible for managing and ticketing group Air Blocks in compliance with airline rules and regulations.
• Mentor new team members.
• Consistently demonstrate and model service excellence and care for clients, sharing best practices with team members and exploring process efficiencies to improve customer and attendee experience.
• Manages the overall program air budget throughout program planning and financial reconciliation post program.
• Ensures all Attendee PNR’s comply with Creative Group/ DT policy and process.
• Confirms personal air travel extensions for attendees and follows process for split bill to properly charge the participant and the program.
• Invoices online transactions charged to the corporate credit card, or participant in Sabre.
• Utilizes QC to complete ticketing, exchange, seat fee, or personal payment transactions.
• Manages the email process of sending participants’ electronic tickets in Sabre and via Direct2U. 
• Participates and provides ongoing air expertise in operational meetings when necessary
• Is available for “On Call”/Flight Assistanceduring main gr