Group Director, Fashion Client Intelligence

Group Director, Fashion Client Intelligence

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

About the role:

CHANEL is looking for a Group Director with high intellectual curiosity to join the Fashion Client Intelligence Team in New York. You will play a leading role in leveraging client data to drive critical initiatives and deepen Chanel’s understanding of client behavior through rich storytelling. This role interfaces with multiple teams across the division and is a key partner for the corporate & retail fashion teams. Our ideal candidate will have a minimum of 10 years of experience and a passion for working with data analysis in a highly collaborative environment.

What impact you can create at CHANEL:

Client Insights & Talent Development

• In this role, you will be responsible for the professional development of a direct report, creating opportunities for them to learn and gain visibility across the organization
• Transform complex client analyses into clear, concise, and visually engaging PowerPoint presentations, influencing stakeholders through compelling data-driven narratives.
• Use product knowledge of our systems, tools, and the client database to identify and implement innovative approaches to client analysis, creating insightful reports that enable data-driven decisions for home office partners, and proactively explore and implement automation opportunities to enhance efficiency

Strategic Retail and Cross-Functional Relationships

• Drive strategic collaboration with key home office partners (VIC, Fashion Expertise, Events, Retail Operations, select Merchandising teams) to support respective team goals and strategies with client data
• Provide senior-level thought leadership with respect to Client Data, influencing strategy and initiatives at the most senior levels of the Fashion Division
• Partner with Head of Retail and Regional Heads of Retail to develop and implement strategies that dynamically support boutiques with complex client reporting needs and initiatives
• Manage relationship and spend time with select regional boutique teams to understand their individual needs and collaborate on ways to support Fashion Advisors with client data and client tools

Technology Proficiency & Innovation

• Demonstrate expert-level knowledge of current client data tools, and proactively identify and communicate process improvements to enhance efficiency and effectiveness of reporting and segmentation tools
• Accelerate strength of the Client Database by leading roll-out of constant enhancements from concept to delivery to meet the evolving needs of business partners, collaborating with Fashion teams and managing the full Sprint development process in close partnership with Tech
• Design and optimize internal and boutique-facing BI tools to proactively address the needs of the Boutique and Home Office teams, delivering actionable data insights and client lists, and enhancing the user experience.
• Lead the development of innovative products by bridging the gap between marketing teams' business requirements and technical specifications, translating client journeys into actionable requirements supported by Tech
• Contribute to the success of Fashion retail technology innovation by providing strategic input on requirements, training, and launch, ensuring a clear Client Intelligence perspective that aligns tool development with Fashion client behavior insights and database needs

You are energized by:

• Working with and learning from home office and retail field team members in a highly collaborative environment
• Interacting and engaging with multiple functions to unlock opportunity and help the division make data-driven decisions
• Validating or disproving theories by understanding the balance of quantitative and qualitative data
• Sharpening your analytical mind through learning about the distinctions and similarities of our distribution network and understanding our product trends
• Passion to create compelling, beautiful visualizations using data, creativity, storytelling and PowerPoint skills
• Autonomy to innovate our work and technology, ask questions, and challenge status quo
• Managing multiple projects simultaneously
• Prioritizing the importance of discretion and confidentiality when dealing with data
• Navigating complexity, being a strong team leader, contribu