Sr. Solution Architect, ITOM

Presidio, Where Teamwork and Innovation Shape the Future 
At Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights. 

The Role
As a Sr. Solution Architect at Contender Solutions, you will lead the design and implementation of advanced architectural solutions for our clients. You will drive the development of new products, act as a strategic advisor for customers, and ensure that all solutions align with the company's business objectives. This position requires expertise in ServiceNow, a deep understanding of industry best practices, and a proven ability to mentor and guide less experienced architects.

Travel Requirements: This is a remote role within the Continental United States and will require 10% travel.

Responsibilities include:

Leadership & Strategy:

• Lead and mentor teams of Associate, Staff, and Senior Solution Architects to deliver world-class solutions.
• Develop and maintain products that support Contender Solution's business objectives.
• Provide strategic guidance on ServiceNow and other platforms, driving customer success by aligning with their business goals.
• Support and influence the architectural direction of products and projects.

Customer Engagement:

• Lead customer workshops with BPC support, ensuring all technical and business requirements are addressed.
• Guide customers through the adoption of new products, ensuring alignment with their current maturity and business needs.
• Field complex and difficult questions from customers, providing expert solutions and overcoming objections.
• Lead product demos, showcasing technical capabilities to meet customer requirements.

Technical Leadership:

• Design integrations between ServiceNow and third-party applications, ensuring seamless data flow and operational efficiency.
• Develop technical designs based on business requirements, creating scalable and secure architectures.
• Contribute to the development of unique intellectual property, driving innovation within the company.
• Oversee technical reviews, ensuring the quality of deliverables meets the company's standards.

Mentorship & Collaboration:

• Actively mentor Associate and Staff Solution Architects, providing guidance and support as needed.
• Collaborate with cross-functional teams to ensure smooth implementation of architectural solutions.
• Participate in technical interviews for potential new hires, ensuring the team continues to grow with top talent.

Certifications & Continuous Learning:

• Maintain a high level of technical proficiency, achieving and maintaining certifications in relevant platforms and methodologies.
• Stay updated on industry trends, technologies, and best practices to ensure that the solutions provided are cutting-edge.

Required Qualifications and Professional Experience:

• Experience:
• Proven experience in leading architectural design and development for large-scale projects, ideally in a ServiceNow environment.
• Experience in designing integrations between ServiceNow and other third-party applications.
• Track record of successfully guiding customers through complex technical questions and product adoption.
• Experience in leading workshops and presentations to customers.
• Certifications:
• At least two Certified Implementation Specialist certifications from SNow Learning or equivalent.
• Additional certifications in relevant technologies are a plus.
• Skills:
• Expertise in ServiceNow platform and solutions.
• Strong understanding of industry best practices and methodologies.
• Excellent problem-solving, leadership, and communication skills.
• Ability to mentor and guide junior team members in both technical and professional