Member Services Representative

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This role will be located at one of Discovery Land Company’s locations: Troubadour Golf & Field Club, set outside of Nashville, Tennessee.

Troubadour Golf and Field Club is seeking a Member Services Representative to join the Member Services Department.

The Member Services Representative is the initial point-of-contact for members and their guests, and is responsible for providing exceptional experiences, communication, and memories for members, guests, and prospects throughout their time at the Club. You will assist with greetings, reservations, and overall member experience and satisfaction. In this role, you will be part of creating the Discovery Land Company experience for our members and fellow employees.

Key Responsibilities

• Meet members/guests upon arrival and departure and greet them by name.

• Create and maintain member profiles and preferences.

• Create itineraries, coordinate transportation needs, reservations, and activities for members, guests, and visitors and with appropriate departments or vendors.

• Create and update list of trusted local area vendors, stores, and services to recommend to members/guests when requested.

• Answer incoming Club phones and transfer where needed.

• Provide daily report to MS + MX Manager(s)

• Maintain Member App with club event details, amenity offerings, and various features within the app

• Create invitations or fliers to distribute to membership regarding Club events.

• Work closely with the Sales and Events team to create exceptional experiences for prospects/visitors.

• Work with General Manager and Public Relations team to promote positive experiences, including photography.

• Other duties as assigned by MS + MX Manager(s)

Qualifications

• College degree in hospitality, communications/marketing, or public relations preferred. High school diploma or equivalent required.

• At least 6 months of prior hospitality experience, customer service, and phone etiquette.

• Ability to clearly interact verbally and in writing with members and guests.

• Must be responsible, dependable, approachable, as well as patient and courteous with members/guests and other co-workers.

• Experience with Canva, Word, Excel, Outlook, and a willingness to learn new computer programs that the Club utilizes.

Additional Requirements

• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.

• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.

• Ability to work in a team environment.

• Ability to stay calm and focused during the busiest of times.

• Ability to read, write, speak, and understand English; additional languages preferred.

• Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.

Benefits
• Competitive Pay or Wage Range
• Medical, Dental, and Vision Benefits
• 401k Contribution
• Paid Time Off and Paid Holidays
• Employee Meals, Referral Incentives, and Recognition Programs
• Holiday Pay
• Professional development and upward mobility opportunities
• Work-Family Culture

About Us

Troubadour Golf & Field Club is a private community, conveniently located just 30 miles south of downtown Nashville. Set on 980 acres, Troubadour features 375 residences; an 18-hole Tom Fazio-designed championship golf course; a multi-sport complex; an organic farm and world-class restaurants; private recording studios; music venues; and wellness facilities. At Troubadour, our employees use their personal talent, passion, and resources to meaningfully integrate with diverse communities and provide the highest level of service that contributes to the creation of unforgettable experiences. For more information about our club, please visit: https://thetroubadourclub. com/

Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Disc