Assistant General Manager (AGM) - Retail

At Cannabis & Glass, we are passionate about making a positive impact in the lives of our customers through exceptional service and accessible cannabis products. Our company embraces a culture that fosters growth and collaboration with a focus on  delivering an outstanding customer experience.   As the largest recreational dispensary chain in Eastern Washington and Oregon, Cannabis & Glass takes pride in offering the region's best cannabis prices and widest selection. With four dispensaries located in North Spokane, Spokane Valley, Liberty Lake, and Ontario, Oregon, we strive to be the top choice for cannabis consumers.   Joining our team means being part of a thriving organization that consistently ranks among the top 10% highest grossing retailers in the state of Washington. Whether you are seeking a position at our retail stores or aiming for a senior corporate role, Cannabis & Glass provides diverse opportunities for professional growth and development.   We believe in creating an inclusive and supportive work environment where each employee's unique perspectives and contributions are valued. We encourage teamwork, creativity and empowerment as we work together to achieve our company's goals.   By joining Cannabis & Glass, you become a part of a dynamic and rapidly expanding industry that is shaping the future of cannabis retail. Embark on a fulfilling and rewarding career journey with us, where your passion and dedication will make a meaningful difference in the lives of our customers.

 

About the Role:

We are hiring an Assistant General Manager (AGM) to partner with our General Manager in leading all aspects of store operations. This is more than just a support role—this is your opportunity to train, develop, and step into the GM role in the future as we grow our business. You’ll be trusted with daily decision-making, managing store performance, coaching staff, and creating a customer-focused environment that drives results.

The AGM plays a critical leadership role, ensuring smooth operations and acting as the store’s operational leader when the GM is unavailable. Through hands-on learning and structured mentorship, you will be prepared to manage your own store and team.

Key Responsibilities:

Leadership & People Management

• Work side-by-side with the GM to understand all elements of store operations
• Step into the GM role when needed—managing staff, customer experience, and daily results
• Lead and coach Assistant Managers, and Retail Associates
• Provide ongoing feedback, performance coaching, and development plans
• Help build a collaborative, accountable, and high-performing team culture
• Participate in interviewing, onboarding, and progressive discipline processes

Store Operations 

• Oversee daily store activities including opening/closing, shift coverage, and task execution
• Manage employee scheduling, timecard approvals, and ensure labor compliance
• Ensure adherence to company policies, SOPs, and safety regulations
• Support the GM in facility upkeep, maintenance scheduling, and vendor coordination

Customer Experience & Sales

• Lead by example in delivering best-in-class customer service
• Monitor customer satisfaction metrics and resolve escalated service issues
• Champion loyalty programs and customer engagement initiatives
• Provide sales coaching, promote upselling, and help team exceed targets
• Oversee in-store merchandising, displays, digital signage, and visual presentation

Inventory & Cash Management

• Manage inventory intake, product restocking, returns, audits, and destruction
• Monitor inventory accuracy and loss prevention protocols
• Ensure secure and accurate handling of cash, and POS systems
• Complete end-of-day financial reports and reconcile cash discrepancies

Technology & Facilities

• Troubleshoot POS systems, kiosks, and in-store digital tools
• Assist with maintenance coordination and store presentation
• Uphold cleanliness and fire safety standards across the facility

Reporting, Training & Change Management

• Assist in financial reporting, labor cost tracking, and EOD summaries
• Support the GM in implementing new policies, systems, and changes in operations
• Coordinate staff training sessions, new hire onboarding, and SOP updates
• Ensure all certifications, training, and compliance requirements are met

Qualifications:

• 2+ years of retail management or supervisory experience
• High School Diploma or GED equivalent
• Pr