Medical Receptionist - (ZR_18763_JOB)

This is a remote position.

Role Name: After-Hours Medical Receptionist

Schedule:

• Full Time -  3-4 staff to cover 5pm to 8am (evenings and weekends)
  

Client Timezone: Pacific Time (PT)

Client Overview

Join a prestigious gynecological practice based in the vibrant Los Angeles and Orange County area. This esteemed medical office specializes in providing high-quality, personalized care to patients, with a focus on innovative treatments and compassionate service. The practice is led by a distinguished physician who not only serves the local community but also contributes to global healthcare initiatives, recently returning from an impactful medical mission in Africa. As a concierge-style service that doesn’t accept insurance, the practice prides itself on offering premium, patient-centered care without the constraints of traditional healthcare systems.

Job Description

Embark on an exciting opportunity as an After-Hours Medical Receptionist for a leading gynecological practice. In this role, you’ll be the vital link between patients and our esteemed medical team during non-business hours. Your compassionate demeanor and clear communication skills will provide reassurance to callers, ensuring they receive prompt and professional assistance when they need it most. This position offers a unique chance to contribute to a practice that values exceptional patient care and has a global impact. You’ll work in a dynamic environment where your role is crucial in maintaining the practice’s commitment to accessibility and outstanding service.

Responsibilities

• Answer incoming calls with a warm, professional manner during evening and weekend hours
  
• Provide callers with accurate, helpful information about the practice’s specialized gynecological services
  
• Create detailed message records for the daytime staff to ensure seamless follow-up
  
• Act as a knowledgeable first point of contact, addressing basic inquiries with confidence and clarity
  
• Maintain the highest standards of patient confidentiality and adhere to HIPAA regulations
  
• Demonstrate empathy and understanding when interacting with patients, especially those with sensitive concerns
  
• Utilize your basic understanding of medical terminology to effectively communicate with callers
  
• Manage a system for prioritizing urgent calls and relaying critical information to on-call staff when necessary
  

Requirements

• Excellent English communication skills with clear pronunciation and a friendly, professional tone
  
• Basic understanding of medical terminology, particularly related to gynecology (nursing background is a plus but not required)
  
• Strong customer service orientation with a passion for helping others
  
• Ability to work independently and maintain composure in potentially stressful situations
  
• Comfortable using computer systems and willing to learn new software as needed
  
• Exceptional attention to detail and ability to follow established protocols
  
• Flexibility to work evening and weekend hours
  
• Strong sense of discretion and commitment to maintaining patient privacy
  
• Ability to think on your feet and provide appropriate responses to a variety of caller inquiries
  
• Enthusiasm for contributing to a practice that values both local care and global health initiatives