Senior Program Director

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. 

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the company's mission, actively engage in problem-solving, and take ownership of your work every day. Acentra Health offers unparalleled opportunities. You have all you need to take charge of your career and accelerate better outcomes, making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector. 

Acentra is looking for a Senior Program Director to join our growing team.

Job Summary:

The Senior Program Director plays a pivotal role in strategically planning, directing, and overseeing the resources of operational team(s) and ensuring contract compliance and achieving operational and financial goals. They will serve as crucial subject matter expert within their assigned contract or solution area, individuals in this capacity provide leadership for substantial and intricate contracts and their associated team(s). Collaborating closely with key stakeholders in the organization, the Senior Program Director actively contributes to the creation of solutions and fosters growth and development.

During the Operations phase, the Program Manager is responsible for managing, directing, and monitoring the personnel and activities supporting overall WCMBP medical bill processing and call center operations. The Program Manager interfaces with the Government Program Manager (PM) and Contracting Officer’s Representative (COR) as appropriate. The Program Manager appoints a manager to serve as the Information Security Officer to ensure that WCMBP operations are in accordance with Federal information security guidelines and to respond to security incidents as appropriate. The Program Manager has authority to hire and terminate employees and make operational decisions that have financial impact.  Also, will manage Medical Provider Network (MPN) relations for casualty claims.

*Position is remote, but preference will be given to candidates based in Virginia, Maryland and DC areas.*

Requirements

Job Responsibilities:

• Oversight over services such as: Advanced Imaging, Audiology, Chiropractic, Dental, DME, Home Health, Hospice, Inpatient, Mental Health (including Psychiatry), MRO, Occupational Therapy, Optometry, Outpatient, Pharmacy, Physical Therapy, Physician, Podiatry, Rehabilitation, Speech Therapy, Transplant, and Transportation.
• Facilitate and coordinate the activities of multiple work groups, teams, or operational units.  Direct oversight of all management level staff.
• Ensure headcount is rightsized to the operation, considering attrition rates and contractual requirements, while meeting workload and financial targets.
• Develop and maintain an operational infrastructure that includes employee skill set requirements, gap analysis, performance management, and training plans. Create and implement effective retention plans with Human Resources.
• Ensure compliance with contractual requirements within the operation by monitoring critical indicators, deliverables, and budgets.
• Establish and maintain effective customer rapport and mutually beneficial business relationships.
• Draw on expertise of staff and others for business implementations. Assemble and deploy the resources necessary to ensure success.
• Develop regional long-term and short-term operating and financial goals including budgets and forecasts to ensure effective operations and optimum profitability.
• Work with management team to develop and enhance the operational structure including skill set requirements, gap analysis and training plans through workforce analysis.
• Participate in cross-regional activities to enhance operating efficiencies and serve as a Subject Matter Expert (SME).
• Support and participate in strategic planning and execution to enhance growth, profitability, productivity, and efficiency throughout the company’s operations. Collaborate with leadership in the development of new and enhanced policies and procedures.
• Assist in implementing contracting strategies and programs that reduce cost and maximize revenue streams. Monitor the technical performance (which includes adherence to schedule and cost requirements), resource planning, and evaluations of the services provided by the company.
• Provide advice and assistance in the planning, implementation, and evaluation of modifications to new and existing operations, systems, and procedures.
• Represent the organization at internal, local, state, and national meetings.