Senior Project Manager, Strong Line

Healthcare providers go into medicine to care for people, but end up losing valuable time each day to admin work and other workplace challenges. Time that could otherwise be spent helping patients. And patients end up suffering as a result. At Athelas + Commure, we build solutions that simplify providers' lives and keep them connected to their patients so they can focus on doing what matters most: providing care. 

Our innovative suite of software and hardware – augmented by advanced LLM AI, RTLS, and healthcare workflow automations – boosts efficiency across every domain of healthcare, freeing up healthcare providers to spend more of their time caring for patients. Our growing suite of technologies include staff duress alerting, asset tracking, patient elopement, revenue cycle management, clinical documentation and intake, provider copilots, patient engagement and communication, home health, remote patient monitoring, and more.

Today, we support over 250,000 clinicians across hundreds of care sites around the country. And we’re only just getting started: Healthcare’s watershed moment for AI-powered transformation is here – so join us in creating the technology to power healthcare!

Role Summary

Commure is seeking an experienced Sr. Project Manager to drive the success of concurrent implementation projects, ensuring timely completion within budget and scope by coordinating cross-functional efforts, documenting deployment processes, and suggesting process/product enhancements. The ideal candidate will be responsible for delivering Commure Strongline product excellence throughout the project lifecycle as a representative of Commure while engaging with clients at various levels of hierarchy. 

Responsibilities

• Develop, organize, and plan project tasks, schedules, budget, and overall project success.

• Lead virtual and/or in-person presentations and training sessions.

• Communicate project status to stakeholders, key participants, and executive sponsors.

• Maintain consistent project documentation and adhere to defined standards.

• Identify, document, and assist in resolving client escalations, risks, dependencies, decisions, and issues.

• Facilitate collaboration across departments to ensure successful project completion.

• Manage and coordinate multiple technology projects for timely and budget-conscious delivery.

• Provide on-site assistance with product offering deployment.

• Document software/hardware issues, conduct research, and provide insights to the development team.

• Document solution enhancements for clear understanding by development and alignment with business needs. 

• Effectively plan new solution software/hardware releases to minimize client impact.

• Lead weekly team meetings to prioritize issues and address pending items.

• Troubleshoot issues, propose solutions, and identify workarounds while awaiting development updates.

• Develop additional documentation for product offerings.

• Create workflows based on site client feedback.

Requirements

• Bachelor’s degree

• 7+ years of experience

• PMP or CMP certification (a plus)

• Flexibility to travel up to 50% of your time

• Strong client-facing and internal communication skills (verbal and written)

• Proactive attitude with a focus on continuous process improvement

• Emphasis on quality and client satisfaction

• Healthcare IT and startup background (significant plus)

• Strong technical skills, preferably with technology support experience and software/hardware interface familiarity

• Knowledge of software/hardware installation and network drawings (a plus)

• Expert-level proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Suite equivalents

• Experience with Salesforce, Smartsheet, or other project management platforms (a plus)

• Excellent prioritization, planning, analytical, and problem-solving skills

• Ability to lift/push/pull up to 20 lbs. (with or without reasonable accommodation)

Why you’ll love working at Athelas + Commure:

• Highly Driven Team: We work hard and fast for exceptional results, knowing we’re doing mission-driven work to transform the country’s largest sector. 

• Strong Backing: We are backed by top investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital and Elad Gil. 

• Incredible Growth: Prior to our mer