Team Lead, Community - West

About us:

Chief is a private network of the most powerful women executives in business. Our mission is to maximize the leadership impact of our members. Our network represents more than 10,000 companies including 77% of the Fortune 100, and nearly 40% of our members are in the C-Suite. Chief has been recognized as one of TIME’s 100 Most Influential Companies and one of Fast Company’s Most Innovative Companies.

Membership to Chief provides access to a vetted community of senior women executives and valuable insights that shape their leadership. The experience is digital and in-person, allowing members to build connections, engage in compelling discussions, and access resources in ways that are most meaningful to them. Our offerings range from executive coaching and executive education to thoughtful in-person and virtual programming and events that guide leaders through the most pressing topics in business. We have members across the United States with clubhouse locations in NYC, LA, Chicago, San Francisco, and Washington, DC.

Founded in 2019, Chief is backed by renowned investors including CapitalG, General Catalyst, Inspired Capital, and Primary Ventures.

Our network brings women in leadership together to share their ideas, insight, and influence, and the power of what we’re doing is felt by every member of our team. Our workplace is built on being real and respectful. We help grow careers, maintain our team’s wellbeing, and give everyone a seat at the table. We build teams where diverse voices, identities, perspectives, and experiences are represented and celebrated. Read more about working at Chief: https://chief.com/careers.

The Team Lead, Community will help ensure the Chief community is consistently engaged, supported, and connected. This role will report into the Senior Director, Community & Experience, and help manage and support Chief’s team of incredible Community Managers across the country in delivering a best-in-class community experience.

What You’ll Do:

• Execute to deliver on a comprehensive community vision and strategy that continually provides impactful member experiences that drive engagement and retention.

• Maintain a pulse on the leadership landscape to ensure Chief is delivering what executive women leaders need to excel.

• Partner to lead the Community Team and ensure they have the clarity, guidance, and support to foster and drive community engagement in each market – including but not limited to in person and virtual events, making 1:1 connections, facilitating digital engagement, and supporting members in self-organizing.

• Visit Chief markets across the country to ensure community team is supported and Chief members feel boots on the ground

• Collaborate with member-facing stakeholders (Clubhouse, Events, Concierge teams) to ensure members receive one cohesive experience.

• Partner with member-enablement stakeholders (Product, Marketing, Partnerships) to ensure members remain continuously informed, aware, and excited to take advantage of all their Chief membership has to offer.

• Serve as a point of contact for community-related Member escalations.

• Measure & report on interest, engagement, satisfaction, and Chief member feedback – and use member data to continue to iterate and refine Community offerings on an ongoing basis.

• Manage individuals, including weekly 1:1s, providing ongoing coaching, feedback, and guidance to help your team thrive and successfully lead a best-in-class community.

• Support the Head of Community & Experience in providing internal reporting and status updates on the Community team’s initiatives, and manage and report on Budget usage.

• Promote a culture of creativity, collaboration, openness, and accountability.

What you’ve done and enjoy doing:

• Experience in building and scaling large member communities in person, and virtually

• Proven success in leading strong teams, including providing ongoing coaching, support, and accountability

• Ability to be member-facing and interface with executive leaders

• Deep understanding of the executive profile that Chief exists to support and the passion to help grow and further this as we grow

• A ‘no job is too small’ attitude; willing to be scrappy to ensure we are continuously evolving in service of the member experience

• Highly organized, detail-oriented, with strong project management skills and the ability to prioritize and multitask

• Self-motivated, strategic creative worker with a dr