Travel Team Specialist - Hybrid, US

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a Travel Team Specialist to join our Corporate Travel team.  Applicants should be highly motivated, thrive in a fast paced team environment, and passionate about delivering excellent customer service.

This position offers flexibility for hybrid work schedules to include a combination of both in-office presence and telecommute/virtual work and can be based from a variety of continental US locations.

The Travel Team Specialist provides customer and administrative support for travel categories to include Air, Car Rental, Hotel, Meetings and Events, Payments, and TMC (Travel Management Company) . This individual must be an exceptional communicator (written and oral) and comfortable with using various electronic platforms (i.e. Teams, Zoom, Webex) to provide necessary operational support. They must be able to develop and maintain internal and external relationships with stakeholders and associated strategic providers to support business operations.

Duties Include but are not limited to:

• Provide internal customer service support for business operations
• Communicate travel procedures, requirements, updates, and best practices effectively with internal clients and external providers
• Develop and maintain effective working relationships across AECOM, requires excellent cross collaboration and communication skills
• Support each travel category lead with administrative support to identify and achieve operational opportunities
• Deliver training and guidance in an understandable and clear manner to non-technical users
• Provide administrative support for Global Travel procedures, guidelines, and reference documentation updates

Qualifications

Minimum Requirements:

• BA/BS plus 0 years of relevant experience OR AS degree plus at least 2 years of relevant experience OR HS diploma plus at least 4 years of relevant experience
• Advanced Microsoft Office skills (PPT, Sharepoint, Excel, Teams)
• Highly detail oriented with organization skills to effectively balance and prioritize multiple deliverables
• Highly developed analytical skills, excellent critical thinking, and problem solving skills
• Ability to work effectively both independently and collegially, engage in open dialogue with internal and external stakeholders

Preferred Qualifications:

• 4+ years customer service or administrative support in fast paced complex environment

Additional Information

• Sponsorship for US work authorization is not available for this position, now or in the future
• Relocation assistance is not available for this role

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had