Director Operations Analytics

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

The Benefits of working at BJ’s

•        BJ’s pays weekly

•        Eligible for free BJ's Inner Circle and Supplemental membership(s)*

•        Generous time off programs to support busy lifestyles* 

                      o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty

•        Benefit plans for your changing needs*

                      o Three medical plans**, Health Savings  Account (HSA), two dental plans, vision plan, flexible spending ​

•        401(k) plan with company match (must be at least 18 years old)

*eligibility requirements vary by position

**medical plans vary by location

Job Summary:

The Director of Operations Analytics will be a strategic business partner and thought leader proactively empowering the business to make data-driven decisions across the operations landscape that unlocks customer value and enables growth. This highly visible business facing position will require an individual with the ability to build strong relationships with senior business leadership as well as other internal clients to understand business/corporate objectives and ensure all deliverables are aligned. They will be responsible for leading various ad-hoc analysis in support of emerging business questions/opportunities, maximizing sales & profit across existing business programs as well as driving reporting and insights to optimize day-to-day operations across Clubs and Logistics Operations.  

This role requires an excellent collaborator, communicator, and leader with a strong bias towards data-based decision making. The successful candidate is a problem solver in a fast-moving and highly diverse environment with a strong background in analytics within a retail landscape. They will be able to lead multiple projects simultaneously while ensuring accuracy and timeliness are not compromised with a proven track record of delivering positive results. In addition to strong analytical skills, they must possess a high degree of business/financial acumen and be able to develop solutions that drive business value. They must be comfortable managing in a cross functional environment and be adept at communicating results to senior leadership in both written and verbal formats.

Major Tasks, Responsibilities, and Key Accountabilities:

• Manage and develop a team of action oriented and results-focused analytics professionals.
• Act as a strategic business advisor to the Operations leadership team in support of day-to-day business operations and management as well as long term strategic planning.
• Define and manage optimization of existing business programs & processes through analytics and testing with a continuous focus on customer experience and maximizing sales & profit.
• Lead the development of advanced analytical solutions to provide action-oriented insights with qualitative and/or quantitative impact to various business functions, then work to ensure utilization and adoption by these functions.
• Mine data using various tools ensuring data validation and integrity and build easily consumable and insightful reporting and data visualizations for end user stakeholders.
• Analyze vast amounts of financial, web, customer and product level data and make recommendations about improvements and opportunities for increasing sales and profit.
• Take the lead on Business problems to include identifying questions, forming hypotheses, and determining the best analytical approach; getting beyond the facts and delivering insights that inform business decisions and drive improved performance.
• Present results and recommendations to internal customers’ and stakeholders at all levels of the organization.
• Stay up to date on analytics industry trends to inform ongoing changes and enhancements.
• Consult and act as the subject matter expert on data development and util