Regional Service Supervisor

General information

Date Thursday, January 8, 2026 Location MT - Billings Remote/Hybrid No Position Level Supervisor Employment Type Full time Career Field Operations

Description & Requirements

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

JOB SUMMARY

The Regional Service Supervisor ensures that clients’ in-home care needs are met in full compliance with applicable regulations and program guidelines. They lead and mentor service and administrative coordination teams within their assigned territory, fostering a collaborative and cohesive office environment. The role supports day-to-day operations and champions client advocacy to ensure high quality care delivery.

JOB DUTIES

• Train, supervise, and coach Service and Administrative Coordination teams in compliance with company policies and procedures
• Identify operational challenges and implement solution-oriented process improvements
• Monitor operational data and prepare advanced reports for management and stakeholders
• Oversee client and employee enrollment in program-supported services
• Communicate effectively with referral sources, clients, and employees
• Manage daily operations, including client assessments and home visits, in accordance with state, federal, and program contract requirements
• Maintain up-to-date knowledge and skills to coordinate and streamline workflows
• Exhibit leadership through dependability, effective problem-solving, and sound decision-making
• Lead and track project deliverables to ensure timely completion
• Facilitate, assign, and participate in professional development and training opportunities
• Collaborate with stakeholders to support effective service delivery
• Represent the company at stakeholder meetings, health fairs, and provider events
• Promote company services to referral sources and community partners
• Other duties as assigned

QUALIFICATIONS

Meet at least one of the following program-specific requirements:

• 3 years' experience serving individuals with disabilities and/or supervising teams
• A bachelor’s degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or a related field

• A combination of relevant education and experience