Overview:

Completes multiple task-oriented operational duties of varying difficulty and urgency required on a daily basis to ensure clients are charged accurate fees.

Primary Responsibilities:

• Process routine and standard transactions according to established procedures.
• Communicate with internal business partners and related service partners as required.
• Escalate non-standard or high risk exceptions to more experienced personnel as appropriate.
• Prioritize and manage own workload to meet service level agreements and internal service delivery standards.
• Identify and report all risk and compliance issues, breaches and suspicious activities to management.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities:

This position is within the WISD Fee team.

Education and Experience Required:

Combined minimum of 4 years’ higher education and/or work experience

Comfortable operating in a team environment

Experience using pertinent word processing and spreadsheet software

Willing to work a flexible schedule as needed

Effective verbal and written communication skills

Education and Experience Preferred:

Bachelor’s degree

Minimum of 1 years’ experience in financial services industry

Basic understanding of financial products

Knowledge of pertinent Bank systems

Ability to work under time constraints

Knowledge of accounting principles

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $23.04 - $38.40 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Wilmington, Delaware, United States of America