Market Manager, West

Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.

About Taskrabbit:

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love.

Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

• Taskrabbit is a remote-first company with employees distributed across the US and EU
• 5-time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits
• DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020
• DataBird journal’s “Best Places” Best Companies for Women, #4 2019 and #1 2020

About the Role

TaskRabbit is seeking a highly motivated and experienced individual to join our team as the Market Manager for the West Market. As the Market Manager of the West Market you will be responsible for delivering business results for the West Market. This critical Management position will be instrumental in driving the growth and success of our platform in the US while ensuring consistent and exceptional service delivery to our customers and Taskers.

You are motivated by managing a marketplace. You wake up every day wanting to grow a portfolio of local businesses. You thrive in managing and executing day in and day out. You are able to provide clear instruction and guidance to your local market team that is working tirelessly every day to make sure every job gets done well. You are data driven and are capable of evaluating your Market’s health metrics down to the neighborhood; translating that data into clear insights for your team; and working with the broader team and stakeholders to identify and execute actions that will drive revenue and profitability in a win/win fashion that drives long-term loyalty and retention for the Taskrabbit brand

What You'll Work On:

• Accountable for growing the West Market, and the metros and submetros within. Success is increasing jobs, invoices, retention and - as a result - revenue.
• Develop, run, and maintain local market analytics and dashboards evaluating key health metrics.
• Intimately controlling and managing supply: the right Taskers in the right categories and locations at the right prices...all supported by each Tasker knowing what it takes to do the job right, every time.
• Working cross-functionally and with your local market team through tasker success initiatives and implementation
• Manage on-the-ground initiatives that optimize and improve local fulfillment and retention of customers in your market
• Collaborate with cross functional stakeholders to action on key market opportunities
• Present monthly deep dives on market performance with key stakeholders on the global leadership team
• Drive the overall Market strategy in your region, capitalizing on growth opportunities and achieving business objectives
• Manage the progression of every metro in your market to the optimized maturity state where supply and demand are self-fulfilling, achieving dominant market share and brand position

Your Areas of Expertise:

• Bachelor’s degree or equivalent business experience
• 5-7 years of marketplace management experience with much of that background in related operational or customer-facing roles: customer success, customer support, marketing, or business intelligence with revenue and growth-based goals, preferably in the dual-sided a Marketplace
• Exceptionally customer-centric with a passion for working directly with Taskers and Clients, especially to ensure that our customer’s task experiences are flawless every time.
• Strong leadership, analytical, and communications skills; executive presence
• Strong analytical skills with experience in Looker or Tableau, and ultimately, the ability to translate data into actionable initiatives that improve Market health and drive business results
• Track record of delivering on business plans and budgets
• Ability to establish credibility inside Operatio