As passionate about our people as we are about our mission.

What We’re All About:

Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients.  At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

ENGAGEMENT MANAGER

JOB DESCRIPTION

As passionate about our people as we are about our mission.

What We’re All About:

Q2 is proud of delivering our mobile banking platform and technology solutions to more than 22 million end users across our 1,300 financial institutions and fintech clients globally.  At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

The Job At-A-Glance:

The Q2 Integrated Services team has a new career opportunity available for an Engagement Manager. This key individual will be responsible for leading, guiding and owning multiple complex, transformational engagements and ensuring client success. This includes ensuring that business objectives and outcomes are met, overseeing end to end successful delivery of multiple large programs, delivery of financial metrics around program portfolio and managing client relationships and escalations. In addition, this position is responsible to assist in cross sell, up sell, driving CSAT, SME knowledge & best practices across the entire Consulting & Delivery practice.

The ideal candidate will have previous experience within the financial services industry, direct experience within previous partner/customer Enterprise Software operations, managed executive engagement, presentation and communications, and possess a strong consultancy acumen.

A Typical Day:

• Seamlessly orchestrate all aspects of the client's experience from Strategy Alignment to Custom Development & Delivery (Integrated Services Delivery), Hosting and Support
• Responsible for maintaining high customer satisfaction across the entire Q2 experience to ensure reference-ability, expansion of relationship and Q2 contract renewal
• Establish regular communication cadence with customers to ensure their engagement and coordinate current and upcoming deliveries and implementations
• Pro-actively identify “at-risk” customers and partner with internal teams and Executive Leadership to develop strategies to mitigate risks and ensure customer retention
• Perform delivery reviews, provide feedback and guidance on quality, risk mitigation and general best practice guidance across multiple programs to help teams avoid risk, resolve issues and remove roadblocks
• Resolve customer escalations by analyzing the issues, performing root cause analysis, managing client and Q2 stakeholder expectations, and bridging gaps in process and communication
• Collaborate with Delivery Managers, Program Resource Manager and PMO Manager on staffing projects effectively, resource management and feedback
• Partner with Client Success and other teams to facilitate negotiation efforts with customers for new and renewing contracts