Monitoring & Support Engineer- Managed Collaboration Services

Monitoring & Support Engineer- Managed Collaboration Services

Description -

Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope. Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Develops expertise and practical knowledge of applications within business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters.

Responsibilities:

• Monitor Collaboration Rooms Performance using various tools
• Provide Basic support
• Escalate issues which cant be resolved
• Provide Daily,Weekly,Monthly, report to key stakeholders
• Help automate process and alert mechanism using API
• Follows established guidelines and procedures to develop support plans on simple product families.
• Represents services on product core teams and provides service requirements into product development.
• Sets product service metric goals, monitors product support business performance and identifies when corrective action is required.
• Collaborates with regions/WW regarding service and support planning, implementation and performance.
• Reports on business performance .
• Extremely good communication skills

Education and Experience Required:

• Typically 1+ years experience in directly related business.
• Typically first level university degree or equivalent work experience .
• MBA Preferred
• Automation & Power BI knowledge will be beneficial

Knowledge and Skills:

• Moderate knowledge of IT and services industry Need basic organizational, analytical and communication skills .

Job -

Services

Schedule -

Full time

Shift -

No shift premium (India)

Travel -

Relocation -

EEO Tagline - 

HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.