DCM Program Manager - Kerrville

JOB PURPOSE:

The DCM-Program Manager is responsible for the overall program and fiscal oversight of the Endeavors Disaster Case Management Program. The DCM Program Manager is responsible for compliance with grant and contractual requirements, meeting performance objectives and timely reporting goals of the Disaster Case Management program throughout each assigned Region. This position ensures that program staff meets the needs of disaster affected individuals and families.

*Due to the nature of the job and the confidentiality of client information, work-from-home options will not be available for this position.

ESSENTIAL JOB RESPONSIBILITIES

Program Leadership & Daily Operations

• Serve as the primary leader responsible for the success of the Disaster Case Management Program, ensuring staff meet deliverables, maintain compliance with FEMA, state, and organizational standards, and advance the mission.

• Manage daily operations of assigned staff, including case management services, office procedures, timekeeping, reporting, and compliance with all FEMA guidance.

• Lead and inspire the team by setting clear expectations, modeling professionalism, and fostering a culture of accountability, transparency, and collaboration.

Staff Management & Development

• Work with Human Resources and Supervisors to recruit, hire, train, and retain staff who meet program targets and provide high-quality services.

• Supervise Case Managers through quality hiring decisions, training, mentoring, and coaching in trauma-informed care and best practices.

• Monitor performance; provide timely evaluations, feedback, and performance improvement plans.

• Identify staff training needs; equip Supervisors to address them and provide supplemental training as needed.

• Supervise Disaster Case Manager Supervisors, providing oversight, mentorship, and accountability to ensure quality leadership.

• Partner with Supervisors to recruit, hire, train, and retain Case Managers that meet program targets.

• Equip Supervisors with tools and guidance for team support, onboarding, and corrective action plans.

• Conduct regular one-on-one meetings with Supervisors to review caseloads, identify barriers, and ensure consistent application of FEMA/state policies.

• Provide coaching and professional development to Supervisors to strengthen their leadership capacity.

• Maintain communication with contracted agencies, client families, and community partners; convene periodic meetings and provide updates.

Leadership Excellence

• Demonstrate leadership by asking critical, forward-looking questions that drive program growth, such as:

  • “How can we improve recovery outcomes for survivors and families?”

  • “What barriers are preventing progress, and how can we remove them?”

  • “What resources, coaching, or training do staff need to excel?”

• Participate in FEMA/state trainings and professional development to stay current with best practices.

• Demonstrate exceptional customer service and servant leadership by placing the client first and ensuring actions align with the mission to Empower people to build better lives for themselves, their families, and their communities.

Other Duties

• Perform other respon