Client Services Representative - Fulltime

Description

WHO WE ARE:



Samuel & Sons has enjoyed more than three quarters of a century of making the impossible possible. And along the way, we've never lost sight of what matters most - the people who've helped us get where we are and the close-knit family feeling that encourages each of us to do our best. Samuel & Sons people have the drive to overcome any obstacle and the spirit to take on any challenge. As a family-owned company with an immense appreciation for its employees, Samuel & Sons is a great place to work. The opportunities are yours for the taking. And the benefits are among the best in the industry. Samuel & Sons continues to maintain its competitive advantage, achieve superior customer satisfaction and improve the overall company performance by creating an inclusive workplace that empowers each employee to make valuable contributions, be as unique as they are, and promote reaching their fullest potential. Samuel & Sons appreciates the rich diversity of the people in the communities where we work. Therefore, we aim to create and maintain a professional environment where differences are respected, varied skills and abilities of diverse individuals are valued and all may contribute to the success of the organization.

Our Core Values

• We are CUSTOMERCENTRIC: The customer is at the heart of everything we do.
• We are HUMAN: See people as people deserving of our trust, respect, and integrity.
• We are UNITED: A community that supports each other through individual perspectives and collaboration.
• We are PASSIONATE: Driven and committed to being better every day.
• We PUSH BOUNDARIES: Move beyond what is by challenging assumptions and embracing change

ABOUT THE ROLE

The Client Services Representative is responsible for supporting and addressing client needs through a range of service-related activities. This role acts as a liaison between the company, showrooms, and clients, ensuring clear communication and seamless coordination. The full-time representative provides accurate product information, resolves issues efficiently and effectively, and delivers a high level of customer satisfaction. Additionally, this position requires maintaining professionalism and confidentiality while contributing to the overall success and value of the organization.

WHAT YOU WILL DO

• Deliver exceptional customer support by assessing client needs and managing high volumes of calls and web chats to ensure maximum satisfaction
• Respond promptly and professionally to client inquiries, providing accurate information on products, availability, and company processes
• Resolve product and service issues by investigating concerns, coordinating with warehouse teams, and implementing timely, effective solutions
• Build and maintain strong client relationships through empathy, professionalism, and a customer-first approach
• Serve as the primary point of contact for assigned showrooms, strengthening partnerships and driving positive business outcomes
• Collaborate cross-functionally with internal departments to fulfill client requests efficiently and streamline service operations
• Accurately perform data entry and process orders, reserves, samples, book requests, and new client account registrations
• Maintain clear, professional communication with clients and team members while consistently adhering to company policies and procedures

Requirements

WHAT WE’RE LOOKING FOR

Education & Experience

• High School diploma or General Education Degree preferred
• Prior client service experience preferred

Technical Skills

• Strong data entry skills
• Fast and accurate typing skills
• Proficiency in Microsoft Office Applications, including Outlook and live chat platforms
• Experience managing email communications and professional correspondence

Soft Skills

• Excellent verbal and written communication skills
• Ability to remain courteous and respectful, especially under pressure
• Strong ability to multi-task and work within a fast-paced environment
• Team player with a positive attitude
• Strong active listening skills
• Patience and empathy in client interactions
• Effective problem-solving skills

CORE COMPETENCIES

• Client Focus
• Communication
• Problem Solving