Mortgage Operations Manager

Job DetailsJob Location: Corporate Office - Rapid City, SD 57702Job Category: ManagementWho We Are

We have the fundamental belief that we, as an organization, can and will improve lives. Rooted in the centuries-old credit union philosophy of people helping people, we maintain a simple premise. Those we interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. We must not accept less if we are to fulfill our mission, "We Improve Lives." This mission empowers us to serve the greater good and to make a difference in our world. Our cooperative structure creates a cycle of mutual assistance towards the common goal of the financial well-being of members.

At BHFCU, we’re committed to improving the lives of our members every day, and we look for people who share that passion. Don’t have a ton of financial industry experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths.

General Purpose:  Responsible for supervising the processing and servicing functions within the Mortgage Operations Department.

Essential Duties/Responsibilities


Supervise the mortgage loan processing and servicing functions which includes processing loans from application through.
Establishes, enhances, and maintains an effective team environment within the Mortgage Department. 
Direct, motivate, hire, and coach mortgage operations personnel; and administer performance appraisals.  Attend, facilitate, and/or schedule meetings and training.
Ensures administrative and operations compliance with Federal and State laws and regulations applicable to BHFCU, including the Bank Secrecy Act.
Promote the Mortgage Department within the Credit Union and the community.


Other Duties/Responsibilities


Supports, enhances, and maintains relationships established by the loan officers with members, real estate agents, and builders.
Ability to constantly multi-task, thrive, and maintain high performance levels in a fast-paced environment and in stressful situations.           


Job Knowledge


 Extensive knowledge of the credit union's products and services.
Extensive knowledge of organization's policies/procedures and credit union's service philosophy.
Working knowledge of credit union's in-house computer system.
  Extensive knowledge of FHA, VA, SD housing, and selling into the secondary market.


Job Qualifications (Skills)

Black Hills FCU is committed to working with its employees to reasonably accommodate them with the

physical aspects of the position.  The following list outlines the physical considerations that are normally encountered in this job.


 Vision:  A sighted person to effectively review documents.
Speech/Hearing:  Ability to communicate verbally and in writing with staff, members, and vendors.
Manual Dexterity:  Ability to perform necessary computer-related input.
Physical Mobility:  Limited mobility required.  Requires the ability to work flexible hours.


Job Qualifications (Ability) 


 Extensive knowledge of FNMA/FHLMC/FSA/VA/USDA.
Above-average computer skills necessary including Word, Excel, PowerPoint, FICS, XP, etc.
Ability to constantly multi-task, thrive, and maintain high performance levels in a fast-paced environment and in stressful situations.
Excellent organization skills and written/verbal communication skills.
Good analytical ability with strong problem-solving skills and exemplary attention to detail.
Member service oriented.


Job Qualifications (Education/Experience)

Job requires a four-year college level of language, math, and reasoning skills. Five years’ relevant mortgage processing/closing and/or mortgage underwriting experience and must be able to serve as an expert in mortgage operations. Management and/or supervisory experience in the mortgage lending industry with demonstrated success developing/training staff.

Working Conditions

            Material and Equipment Involved


Personal Computer
Presentation Aids
Signature Pads
WebEx
Tablet and Mobile Devices
PA Sound System
Video Recording Devices 
Scanners
Projectors and Screens 
PowerPoint
Photocopy Machine
Excel
Various Software Applications 
Word          


Work Environment/Physical Activities

Occasional travel to one of BHFCU’s branch locations or attendance at community events may be required.

Job requires limited physical effort.  It is primarily a desk assignment.  Work within a highly structured and closely supervised environment. Ability to function in a fast-paced area.  Ability to handle multiple tasks simultaneously.  Work creates normal fatigue daily.  Work creates moderate stress during certain periods during daily routine.  The job calls for a high degree of mental concentration to interpret and act upon a wide range of