D&A Customer Delivery Team Manager

 

 

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Department: GDC Data & Analytics

Location:  Madrid, Spain

 

 

 

                                                           

 

                                              D&A Customer Delivery Team Manager 

 

Position:

 

The D&A Customer Delivery Team Manager is a key position in the Data & Analytics team accountable for the delivery of all Marketing&Sales B2B and B2C solutions and projects being the main ones TME CONNECT BI Solution, Customer 360, Market Performance Program.

The role needs a combination of business underdstanding, team coordination and problem solving skills.
The incumbent will support and implement the vision of a Data Driven Company playing a key role in curating, enriching and democratizing current & future data assets in the Organization, making them available for the Corporate Function and enabling future Function’s data empowerment. He/she will be working with a multi-disciplinary team of data engineers, MLOps engineers, data modelers and visualisation, to create high quality data products that create tangible benefits for users.
She/he also support to oversee the work of more junior profiles providing guidance and ensuring their development.

He/She will be in charge of the whole lifecycle of the solutions including current maintenance (preventive and corrective) and planned evolution to meet new business requirements as well as correct monitoring and budgeting. Together with this he/she will be accountable for new changes and technical improvements needed in the current solution design to cope with new requirements or new standards brought either by the Data Platforms Team or by Microsoft as part of new features and capabilities.
 

 

 

Responsibilities:

 

Lead the Development of the projects for M&S B2B/B2C Function 

 

Ensure that all projects within the function are executed on time and on budget and follow the required standards defined by Data Platform and Operations team. The Delivery Team Manager will act as single point of contact to the corresponding BTS and business in the allocated function and                             • Participate in the existing projects committees for follow up and status
• Establish guidelines and code reviews and enforce its compliance across all projects, ensuring all projects within the function are aligned in terms of best practices and standards 
• Identify synergies across projects and optimze and promote the enforcement across whole Data Platform and Operations team
• Responsible of internal/external capacity allocation and Agile backlog prioritization based on needs from BTS and/or Business Function
• Work closely with other teams during projects lifecycle mainly with BTS M&S, GTC, EA or vendor providers (i.e. Microsoft and Databricks)
• Project Management and coordination of the development across projects, establish principles of Agile ways of working identifying what is a minor change and what needs to be managed as new feature or change request
• Provide technical advice and experience to handle and resolve complex issues within the several projects, anticipate problems and recommend solutions

 

Lead the Team Delivery including internals and externals

• To work inclusively, with a diverse range of stakeholders and promote equality of opportunity
• Review the operations of the teams to identify improvements in systems, processes, procedures and working methods, and propose changes to secure greater efficiency and compliance
• Apply specialist/professional expertise and use judgement to make decisions where solutions are not obvious, to deliver services that meet customer requirements and service standards
• Ensure professional and quality service standards are maintained and applied within the area of Team’s activity
• Coordinate efficient internal and external resources utilization
• Foster adoption of best practices and standards across all projects
• Promote and build a creative and collaborative atmosphere within the team (internal or external) facilitating and helping communication flow among the different team members

 

Innovation