Delivery Senior Director

Req ID: 295289 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Delivery Senior Director to join our team in Phoenix, Arizona (US-AZ).

 

Delivery Manager with BI & Analytics Specialty with Pre-Sales Experience

We are seeking a highly skilled and motivated Delivery and BI & Analytics Specialist with strong pre-sales experience to join our team. The ideal candidate will be responsible for understanding client needs, designing tailored BI solutions, and supporting the sales team with data-driven insights. This role requires a blend of technical expertise, business acumen, and exceptional communication skills.

Primary Delivery Responsibilities: 

OPERATIONS

• Responsible for Day-to-Day Operational Management of NTT DATA accountable services across all service towers.
• Maintain and execute Continuous Service Improvement Plans.
• Ensure Service Improvement Plans exist for any areas not performing to contracted service levels.
• Ensure NTT DATA delivers to contractual commitments to customer.
• Populate internal reporting tools on weekly basis (i.e. Client Delivery Central and Service Excellence Portal) with RAG status of account delivery/relationship/financials.  Ensure plans exist to turn any Amber/Red status to Green with clear Go to Green Plan dates.
• Manage Outage/Escalation/Missed SLA incidents.
• Ensure available automation/efficiency programs are implemented and executing appropriately.
• Manage Sales Enablement – ensure tight integration with delivery teams.

FINANCIAL

• Deliver P&L for account inclusive of revenue, cost, and margin.
• Ensure accurate and timely revenue/cost/margin forecasts for assigned account.
• Responsible for cost management to AOP/POS and variance action plans.
• Deliver documented Action Plan to close gap of forecast to AOP (Productivity items and Growth items).
• Manage account Ramp-up / Ramp-down processes

CLIENT GOVERNANCE & RELATIONSHIP

• Service Delivery Governance – Customer facing communication responsibilities.
• Function as Relationship Management main contact for client Operations Leadership.
• Work collaboratively with Client Executive to develop customer relationships, identify and manage relationship risk.
• Responsible for holding Customer Governance meetings and accountable for ensuring Crisis Management/Business Continuity Plans are developed and active.
• Provide Client Excellence Updates to Senior Leadership.
• Build and sustain effective communications with all stakeholders and cross-functional teams in an effort to maximize the customer experience.
• Responsible for improving Client Satisfaction with Delivery Excellence. As needed, develop Client Satisfaction Improvement plans in partnership with the Business Unit Client Executive in response to NPS Feedback.

Key Responsibilities for BI and Pre Sales:

• Pre-Sales Support:
• Collaborate with the sales team to understand client requirements and translate them into BI and analytics solutions.
• Develop and deliver compelling presentations, demos, and proof-of-concept (PoC) models that showcase the value of BI tools and analytics.
• Provide technical guidance and support during the pre-sales process, addressing client queries and concerns.
• Solution Design & Development:
• Design and implement end-to-end BI and analytics solutions, including data modeling, ETL processes, and reporting dashboards.
• Analyze complex business data to identify trends, patterns,