DEPT OF REVENUE

Funding Arizona’s future through excellence in innovation, exceptional customer service and public servant-led continuous improvement.

All Arizona State employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government. Our goal is for every ADOR team member to reflect on individual and team performance, reduce waste, and commit to continuous improvement with sustainable progress. Through AMS, every ADOR team member seeks to understand customer needs, identify problems, improve processes, and measure results.

 

Job Location:

Address:  1600 W.  Monroe St. Phoenix, AZ 85007

Posting Details:

Salary:  $60,500 

Grade: 22

Closing Date: Until is filled 

Job Summary:

The Tobacco Tax Systems and Program Support Specialist performs complex systems research, troubleshooting, reporting, enhancement, and internal and external customer technical support for the Tobacco Tax Team by maintaining the GenTax electronic taxpayer registration, reporting/filing and payment system. This role is responsible for providing internal technical support for both the taxpayer-facing ALTO electronic systems access portal and the internal STEP electronic systems access portal.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

System Management and Support

• Responds to taxpayer filing, payment, and registration issues related to the department’s electronic filing system by researching and determining solutions to the issues presented.
• Responds to Tobacco Team members operational issues, researching the communicated issues and resolving them internally utilizing the test and staging environments or submitting them to the GenTax development team for resolution.
• Responds to issues with the department’s portal from internal and external customers, providing support to enable the customers to perform their required tasks or research within the system.
• Chairs bi-weekly virtual meetings with the Tobacco Unit Manager and the GenTax System Development Team to review the status of submitted requests for assistance and system enhancements proposed by the department.
• Serves as the department resource to manage any system version upgrades initiated by GenTax, including performing testing of all critical processes in the upgraded system version in the test environment to assure 100% functionality prior to transfer to the staging environment.
• Contributes subject matter expertise to the development and enforcement of tax compliance procedures and policies as they apply to the GenTax system.

Service Delivery

• Responds to taxpayer and internal team members’ requests for assistance with systems/program-related issues, report development, and access to system information.
• Communicates with attorneys, auditors, and management regarding system issues, capabilities and limitations.

Program Support

• Manages the department’s tobacco stamp inventory, including maintaining and tracking the physical inventory in the stamp vault, requesting replenishment from the department’s vendor, restocking the tobacco stamp closet pursuant to stamp orders received, supervising and participating in the receipt of stamp restocking shipments, performing physical stamp inventories, preparing and submitting stamp inventory reports to the tobacco unit manager, and revenue accounting and internal audit, as required.
• Prepares reports, correspondence, memoranda, and technical documentation and other materials, as needed or required.
• Completes metrics, projects, huddle boards, and reports, as requested.
• Contributes to the production of relevant documents