Medical/Dental Insurance Processing, RCM

The following position is for employment with:

Central Mass Oral Surgery
2 Jungle Road Leominster, MA  01453 and 386 Elm Street Gardner, MA 01440

POSITION PURPOSE

We are seeking a dynamic and dedicated employee to join our top-tier Oral Surgery Practice for full time (38-40 hours). This is a rare opportunity to become an integral part of our successful team, where exceptional patient care is our primary focus. Our rewarding environment is perfect for high-performing team members looking to make a meaningful impact on patient experiences and practice efficiency.

PRINCIPAL RESPONSIBILITIES AND DUTIES

• Patient Interaction: Expertly answer the phone, assist patients in scheduling appointments, and create patient accounts.
• Administrative Support: Check patients in, post payments, and convert treatment plans with accuracy and efficiency.
• Surgery Coordination: Assist with scheduling surgeries and ensure all necessary preparations are made.
• Team Collaboration: Work closely with other professionals to form a highly effective team, handling administrative tasks seamlessly.
• Versatility and Adaptability: Embrace a wide range of responsibilities and opportunities for learning and growth within the practice.
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MINIMUM QUALIFICATIONS

• Patient-Centric Attitude: Genuinely serve our patients at every level, enhancing patient satisfaction and increasing office efficiency.
• Positive Impact: Positively influence patients, coworkers, referring offices, and the practice as a whole.
• Educational Background: Completion of high school or equivalent is required.
• Experience Preferred: Previous oral surgery, dental, or medical experience is preferred.
• Administrative Skills: Proven administrative experience with a track record of growth or improvement within previous positions.
• Multitasking Ability: Demonstrated ability to multitask and be a self-starter in a fast-paced environment.
• Customer Service Expertise: Experienced with customer service techniques, ensuring a superior patient experience.
• Communication Skills: Superior communication skills, both verbal and written, are essential for effective interaction with patients and team members.
• Adaptability: Willingness to take on other duties as assigned and adapt to the evolving needs of the practice.

Previous Experience/Education:

Experienced in revenue cycle management required, including knowledge of patient accounting, insurance claims processes and posting payments.  Must possess excellent organizational, analytical and problem-solving skills.  Ability to prioritize workload with high proficiency and accuracy, including attention to details involving policies and procedures. High level knowledge of medical and dental billing rules, such as coordination of benefits and understanding EOBs. Must be able to work independently and follow through on tasks without direct supervision.  Strong oral, written, and interpersonal communication skills.  Ability to remain flexible and work within a collaborative and fast-paced environment and easily and c