Sales and Operations Manager

Job DetailsJob Location: Sona Dermatology - Richmond Glen Allen - Glen Allen, VA 23060Position Type: Full TimeJob Category: ManagementSales & Operations Manager – Med Spa

Position Overview

We are seeking a hands-on, results-driven Sales & Operations Manager to take full ownership of sales performance and daily practice operations within our luxury medical spa. This role is ideal for a high-energy leader who thrives on building client relationships, closing sales, and ensuring the practice runs smoothly day to day. The Sales & Operations Manager is both a top-performing individual contributor and a team leader, responsible for creating a culture of accountability, client excellence, and continuous growth.

Key Responsibilities

Sales Ownership & Revenue Growth

Take an active role in driving sales: lead client consultations, close high-value treatment plans, and upsell memberships and retail products.
Own monthly and annual sales goals, consistently achieving and exceeding revenue targets.
Implement a structured sales process, including lead generation, pipeline management, and follow-up strategies.
Maximize CRM tools to track client opportunities, conversion rates, and retention metrics.
Build and maintain strong B2C client relationships and B2B partnerships with vendors, local businesses, and referral sources.

Practice Operations & Client Experience

Oversee daily spa operations, ensuring seamless coordination between sales, front desk, and providers.
Manage staff scheduling, client flow, and front-of-house operations to deliver a luxury client experience.
Handle escalated client situations with professionalism and proactive solutions.
Ensure compliance with HIPAA, safety, and med spa protocols.
Oversee inventory, vendor management, and ordering to support both retail and service operations.

Team Leadership & Development

Lead by example as the top sales performer while coaching team members to strengthen their consultative sales skills.
Provide daily mentorship, role-play training, and accountability check-ins for front desk and sales staff.
Set clear sales expectations and hold the team accountable for results.
Foster a culture of performance, teamwork, and client-first excellence.

Event Planning & Growth Initiatives

Plan and execute in-house events, VIP nights, and community activations to generate leads and drive revenue.
Partner with the marketing team to align promotions, digital campaigns, and seasonal offers with sales strategies.
Act as a brand ambassador, representing the med spa at networking events and within the local community.
QualificationsQualifications

3+ years of proven success in sales leadership and direct selling within aesthetics, wellness, luxury hospitality, or related industries.
Strong record of exceeding personal and team sales goals.
Experience managing daily operations in a customer-facing business (spa, clinic, or hospitality preferred).
CRM and EMR proficiency.
High-energy leader with excellent communication and closing skills.
Professional, polished appearance with a passion for aesthetics and client service.
Entrepreneurial mindset with the ability to treat the business as your own.

Compensation & Benefits

Competitive base salary + commissions and performance bonuses.
Service and product discounts.
Opportunities for career advancement in a growing med spa brand.
Empowering, team-oriented culture where performance is recognized and rewarded.