In Room Dining Server - The Little Nell - Summer

Company Description

The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodations, and unparalleled access to America’s most famous mountain town. 

A Relais & Châteaux resort, The Little Nell is consistently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The new Spa at The Little Nell is rooted in ‘The Aspen Idea’ - a holistic lifestyle philosophy that integrates mind, body, and spirit. During ski season, The Little Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub and health center year-round. The Little Nell has been acknowledged with numerous awards for decades including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. 

The Little Nell also proudly offers residences, with 26 exquisite private mountainside homes and 12 guest rooms situated at the base of Aspen Mountain where owners and rental guests enjoy exceptional personal service delivered by The Little Nell team, along with effortless ski-in/ski-out access to Aspen Mountain. 

For the first time since its inception, the first Nell hotel outside of Aspen will open at Rockefeller Center in 2027, bringing its legendary sophisticated style and legendary Aspen culture to New York City. For more information, visit www.thelittlenell.com or follow @thelittlenell on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the notifications@smartrecruiters.com, aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains.

Job Description

Position Summary 
The In-Room Dining Server delivers exceptional dining experiences by promptly and professionally serving food and beverages to guest rooms while ensuring accuracy, quality, and hospitality. This role requires attention to detail, excellent communication, and a commitment to providing personalized service that enhances the guest experience. This position reports to the In Room Dining Manager. 

Job Posting Deadline
Applications for this position will be accepted until April 19, 2026.

Essential Job Functions/Key Job Responsibilities
•    Deliver food and beverages to guest rooms promptly and professionally
•    Ensure accuracy of orders, presentation, and adherence to hotel service standards
•    Set up and serve meals in a courteous and efficient manner
•    Provide menu recommendations and answer guest inquiries regarding food and beverages
•    Maintain cleanliness and organization of in-room dining trays, carts, and work areas
•    Process guest orders via phone, ensuring clarity and special requests are accommodated
•    Handle guest requests and concerns promptly to ensure satisfaction
•    Follow all health, safety, and sanitation guidelines
•    Collect and process payments accurately when required
•    Retrieve and clear trays from guest rooms and hallways in a timely manner
•    Collaborate with kitchen and other departments to ensure seamless service
•    Uphold hotel policies, procedures, and brand standards in all interactions
•    Other duties as assigned

Qualifications

Education & Experience Requirements 
•    High School Diploma or equivalent preferred 
•    Six months related experience required

Knowledge, Skills & Abilities  
•    Strong knowledge of food and beverage menus, including ingredients and preparation methods
•    Basic knowledge of wine, food and cooking methods
•    Ability to provide exceptional guest service with professionalism and attention to detail
•    Excellent verbal communication and active listening skills
•    Strong organizational and time management abilities
•    Ability to handle multiple orders efficiently and accurately
•    Knowledge of proper food handling, safety, and sanitation standards
•    Familiarity with point-of-sale (POS) systems and order-taking procedures
•    Ability to lift and carry trays, carts, and other items safely
•    Strong problem-solving skills to address guest concerns promptly
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