Technical Assistant, Undergraduate Admissions

Thank you for your interest in working at William Paterson University.

We invite you to join William Paterson University: a wonderful community to learn, work, grow, and thrive. William Paterson University has been named to Forbes’ prestigious “Best Employers by State” list for 2024, recognizing the institution as one of the best-ranked employers in New Jersey based on nationwide surveys. WP is one of four education institutions on the Garden State’s list this year. Here is the link to the article forbes-best-in-state-employers-new-jersey-2024. William Paterson University is among more than 40 companies and organizations that will be honored with a 2024 NJBIZ Empowering Women Award for their commitment to supporting and elevating women employees.

William Paterson University employs approximately 1000 full time employees in the state who work in a variety of positions ranging from professors to administrative assistants and administrators, physical plant operations, campus police, athletics coaches, academic advisors, and more. William Paterson University supports a remote friendly hybrid work schedule for this role. William Paterson also boasts a four-day summer work week from mid-May to mid-August (Fridays off), during which all employees participate in our award-winning Summer Learning series.

Spanning more than 400 wooded acres in suburban Wayne, New Jersey – just 20 miles from New York City – our campus is one of the most diverse in the nation and it ranks in the top 4 percent of colleges for social mobility. William Paterson is a strong proponent of employees growing their careers there. More than fifty percent of the University’s roles are filled by promotions from within. We’re not only committed to social mobility for our students, but also for our employees.

Your work as a member of our team is important to our students and to the progress of our University. What you do here matters, and we value every contribution.

The Technical Assistant, Undergraduate Admissions enhances the operational effectiveness of the Office of Admissions. The position increases the quality and quantity of enrolled students by providing superior customer service and evaluates data processing and procedures timely ensuring that information and services are available and accurate.  Participates in events on campus to promote student learning about the college enrollment experience.

Duties and responsibilities include, but are not limited to

• Responds to inquiries of varying complexity from in-person, phone, e-mail and Admissions inbox.
• Posts, scans, and indexes paper/electronic transcripts, letters of recommendation, emails and other supporting documents to applicant records/recruit records.
• Captures in appropriate software systems application and prospect data, creates recruit records for prospective students, conducts final review of applications, validates, and processes data changes.
• Functions as a backup for select staff, including front desk coverage, in their absence.
• Develops and maintain relationships with students, parents, counselors, campus personnel, and the community.
• Maintains and protects the academic integrity of the student record in accordance with University, state and federal guidelines.
• Communicates through electronic means, telecommunications, campus-based programs, and off-campus recruiting events designed to support recruiting and marketing strategies.
• Participates in University-wide, large-scale events (i.e. Open Houses, Accepted Student Days, etc.) - and other on campus recruitment activities as requested.
• Participate in campaigns via phone or other communications to both prospect and enrolled students as needed.
• Other duties as appropriate for the position.    
• Hybrid work schedule may be available depending upon institutional and operational need.   

Education and Experience

• High School Diploma, Completion of thirty (30) semester hour credits at an accredited college or university.
• Minimum three years’ experience with data entry into CRM (Slate preferred), call center and customer service.
• Some work on weekends will be required.
• Proficiency in MS Office.
• Capable of working and communicating effectively in an online environment using standard platforms such as Zoom and Teams.

This position may be eligible for a comprehensive benefits package, which includes health  and dental insurance and retirement plans. To learn more, please visit: https://www.wpunj.edu/human-reso