Senior Strategy Manager, Customer Segment Strategy - National P/PBM - United Health Group

The Opportunity

In this position, you will be responsible for leading the development of access and contracting strategy recommendations across Genentech’s portfolio of products for key customers within a managed care segment, as well as leading high-impact cross-portfolio strategies. Specifically, this individual will be responsible for supporting the development and implementation of strategies for a key national payer, pharmacy benefit manager (PBM), specialty pharmacy, and provider customer.

This role acts as a critical subject matter expert within the P/PBM segment, providing analytical rigor, strategic recommendations and thought partnership, and negotiation strategy to Customer Engagement (CE) Account Teams and Market Access leaders. This role serves as a liaison between CE Account Teams, Squads, and Pricing, Contracting, and Distribution (PCD) leads for a product or Therapeutic Area (TA), and plays a crucial part in developing and executing customer segment strategy, utilizing a customer-centric approach to assess access and pricing impacts. 

This work includes effectively leading cross-functional strategy development teams in a dynamic environment, establishing clear and effective priorities and communication across the organization,and building collaborative relationships with senior leaders within Customer Engagement, Public Affairs & Access, Pricing, Access & Evidence Strategy, Squads, and others.

Key Job Responsibilities 

Functional Expertise & Strategic Planning

• Leads the development of access & contracting strategies and recommendations, from strategy through execution, to maximize patient access and protect Genentech’s profitability across all products and multiple key customers within the P/PBM segment.

• Serves as a liaison between CE Account Teams, PCD, External Affairs, Legal and Squad/Access Business Partners to develop customer strategies aligned with Brand/TA priorities. 

• Navigates substantial ambiguity and leads high-impact, cross-portfolio initiatives to develop access and contracting strategies for new customer types, new segments, and/or TAs or segments requiring innovative access approaches or where GNE has limited experience. 

• Provides negotiation support to account teams by clarifying the rationale behind access  strategies, anticipating customer reactions and needs, and providing relevant negotiation talking points as appropriate 

• Synthesizes key contract performance insights across multiple key customers within the P/PBM segment, and identifies and shares scalable insights or key learnings with relevant leaders (e.g., Squad Leads, CE National and Regional VPs, Access Steering Committee, and others as appropriate) to inform contract decision-making and influence product-level contracting strategies.

• Supports strategic account planning with key customers, considering future customer capabilities, brand and portfolio objectives and evolution, and shared priorities across both Genentech and key customers in the near- and mid-term.

• Leverages customer insights and incorporates the customer's perspective to shape the account landscape concerning access and contracting challenges, then translating these insights into actionable solutions to address and resolve these issues

• Exploring, developing and maintaining access and contracting strategies that span multiple customer segments (including Health Systems, national and regional payers, Community Providers, hospitals, 340B entities, channel, etc).

• Identifies and analyzes key internal or external trends (including customer evolution, policy reform, industry shifts, and other events) to anticipate unforeseen challenges and translate these insights into customer-level impact

Cross-functional Collaboration and Education

• Collaborates closely with multiple CSS leaders as strategies may have implications to and interdependencies with other customers and segments, often influencing priorities, flowing and evolving work, and partnering across teams on strategic points of view

• Collaborates closely with broad sets of stakeholders across multiple functions, including CE Account Teams, Policy and External Affairs, PCD, CCM colleagues (Managed Care Contracts, Customer SI, Government Programs, etc. as appropriate), SAI, Marketing, and others to generate insights and develop holistic customer soluti