Community Relations Coordinator

Job Posting Title:

Community Relations Coordinator

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Hiring Department:

Special Education

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Exempt

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Earliest Start Date:

Mar 21, 2025

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Position Duration:

Expected to Continue Until Sep 30, 2025

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Location:

UT MAIN CAMPUS

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Job Details:

Purpose

The purpose of this position is to support the sharing of networks, resources, and strategies for improving continuing education and training for deaf people.

Responsibilities

• Oversee and maintain the customer service platform, including contact, task, communication, and workflow management, and generate reports on community relations and engagement.

• Ensure prompt and professional handling of community inquiries, including providing information, resources, or referrals to appropriate staff members when needed to ensure seamless communication.

• Support maintenance and development of community relationships for technical assistance activities including collaborating with internal teams, conducting outreach and follow-ups.

• Support developing and disseminating online learning content to ensure efficient and positive user experiences.

• Oversee and maintain professional development approvals for technical assistance activities.

• Manage the digital badge process and certificate pathways. Lead the development, design, and dissemination process. Troubleshoot platform and user experience issues; maintain systems for tracking.

Required Qualifications

• At least five years combined experience working in one or more of the following settings: national, state, local agencies and/or higher education serving deaf people.

• Demonstrated knowledge of postsecondary student services systems including disability services, academic support, and career services.

• Experienced in managing customer service operations, project management, and community outreach.

• Candidate must strong organizational skills, evidence of ability to work simultaneously on multiple projects, independently and collaboratively where needed.

• At least 3 years working with deaf communities.

• Bachelor’s degree in Education, Counseling, Student Affairs, Rehabilitation Counseling, or other related fields.

• Beginner proficiency in ASL skills or willingness to learn.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Seven to ten years combined experience working in one or more of the following settings: national, state, local agencies and/or higher education serving deaf people.

• Experience with listserv management.

• Competence working within multiple online learning platforms, troubleshooting learning management systems, and digital badge programs.

• Experience managing client data, maintain accurate records, and creating reports.

• Demonstrated leadership and project management skills.

• At least 5 years working with deaf communities.

• Masters’ degree in Education, Counseling, Student Affairs, Rehabilitation Counseling, or other related fields.

• Conversational proficiency in American Sign Language or willingness to learn.

Salary Range

$58,000 - $64,000

Working Conditions

• Typical office environment

Required Materials

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, y