Operations Training Instructor

At ERCOT, our diverse and dynamic work environment provides a platform on which employees can work together to build the future of the Texas power grid and wholesale market utilizing the latest technologies and resources.  We encourage you to join our talented, dedicated workforce to develop world-class solutions for today and tomorrow’s energy challenges while learning new skills and growing your career.

ERCOT is committed to fostering diversity and inclusion at all levels of our company. It is the cornerstone of our corporate values of accountability, leadership, innovation, trust, and expertise. We accept and celebrate those that join us and recognize that individuals with a wide variety of talents, ideas, and experiences propel the innovation that drives our success. A diverse and inclusive workforce strengthens us and allows for a collaborative environment to solve the challenges that face our industry today and in the future.
 

Operations Training Instructor designs and conducts training and development programs to improve individual and organizational performance

JOB DUTIES

• Understands and applies principles, theories and concepts related to the profession and ERCOT's culture.

• Exercises judgment within defined procedures and practices to determine appropriate action.

• Impact is generally limited to specific assignments or projects.

• May respond to inquiries and/or provide assistance and/or guidance to lower-level workers.

ADDITIONAL JOB DUTIES

Summary:

• Responsible for the design, development, implementation, and maintenance of technical training programs.

• Supports the development of training programs, documenting the basis of training, and utilizing multimedia in the presentation of course materials.

• Responsible for the analysis, design, development, implementation, and maintenance of training and seminars as well as the educational and training materials used to support system goals and operational objectives

• Develops, designs, and maintains Continuing Education Hours for simulator, classroom, and on-the-job-training

• Develops and implements classroom training

• May design, develop and maintain scenarios for use in simulator training

• Provides training for staff on processes, operating and market systems, programs, and developments

• Employs systematic methodologies in the creation and delivery of classroom, simulator, and on-the-job-training materials

• Develops and maintains ERCOT System Operating Procedures to support system and market changes, compliance with NERC Reliability Standards, Protocols and ERCOT Guides

• Prepares progress reports for management

• Performs the duties of an ERCOT System Operator as required

• Fosters and leverages strong working relationships with other internal departments

• Lends professional expertise to guide projects and help teammates assigned by manager

• Acts as mentor and advisor to less experienced personnel

• Demonstrates skills as an expert user of grid application, simulator, and training tools

• Pursues innovations in technology and methods of presentation in an effort to continuously upgrade and advance the training program

• Contributes to the analysis, design, and development of new training material to be used in the classroom, simulation, seminars, or on-the-job training to support operational goals and objectives

• Implements, executes, and maintains existing training material used in the classroom, simulation, seminars, and on-the-job training to support operational goals and objectives

• Develops, designs, and maintains NERC Continuing Education Hours for simulator, classroom, seminars, or on-the-job training

• Periodically responsible, as scheduled by the Manager of Operations Training, for the coordination, design, development, implementation, and maintenance of individual training cycles including:
  o The quality and content of material in the cycle
  o The coordination of SMEs and Training Specialists used in executing the training cycle
  o The incorporation of both classroom and OTS material
  o The support of NERC Continuing Education criteria and NERC compliance documentation as required

• Prepares reports for management as requested

• Performs other duties as assigned

CERTIFICATIONS:

• NERC Certification preferred and must be obtained within 1 year of start date

• ERCOT Certification preferred and must be obtained within 1 year of start date

EXPERIENCE:

• Requires minimum 2 years job r