BUSINESS OPERATIONS MANAGER-Water Supply and Treatment-SFPUC-(0931)-(155379)

Company Description

This is a Position-Based Test conducted in accordance with CSC Rule 111A.

San Francisco Public Utilities Commission (SFPUC)

Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area – 24 hours per day, 365 days per year.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at https://www.sfpuc.gov/.

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality.

To learn more about working at the SFPUC, visit our career site at https://www.sfpuc.gov/about-us/careers-sfpuc

Application Opening: 10/30/2025

Application Deadline: 11/20/2025

Job Description

Under general administrative direction of the Water Supply and Treatment Division (WSTD) Manager, the WSTD Business Operations Manager is responsible for day-to-day divisional budget, procurement, human resources, business operations technology, records, policies and procedures, and other operational and administrative management functions.

Background

Water Supply Treatment Division (WSTD) is a division of the Water Enterprise with approximately 240 employees and facilities stretching across four Bay Area counties. This position will be responsible for budget development and administration of WSTD’s operating budget ($73 million) and capital and programmatic budgets ($1.3 billion over 10 years).

The division’s employees are primarily managed by a 0941 Manager, two 0933 Managers, a 5212 Principal Engineer, and this 0931 Manager.

The Business Operations Manager is a new position that was created as part of a realignment in WSTD. This position will continue the role and responsibilities of the previous Business Services Manager and will be given the added the responsibility of supervising the Dispatch group, handling dispatcher scheduling and coverage as a part of Operations.

The Business Operations Manager position will also play a pivotal leadership role within and outside the division, influencing decision making from an operational perspective by establishing effective relationships with staff across several City departments.

Work Location: 1000 El Camino Real, Millbrae, CA

Work Schedule: Monday – Friday, 8:00 AM – 5:00 PM

Essential Duties

1. Manages the WSTD Business Operations Section and directs the work of subordinate staff to ensure timely delivery of critical administrative and operational functions.
2. Develops and administers the division’s $73 million operating budget and $1.3 billion 10-year CIP budget; analyzes and budgets the division’s functional priorities and proposes new budget submissions for multi-year requests.
3. Facilitates the development of business software solutions to improve service delivery; tracks and supports software and hardware licensing, acquisitions, and assignments; implements and provides training for software solutions and business process improvements, including Maximo, Power BI, PeopleSoft, and SharePoint.
4. Evaluates opportunities for change, leads development and implementation of new goals, policies and procedures, and workforce planning/priorities.
5. Monitors the division’s expenditures and provides reports on the division’s budget status, forecasting long-term spending and planning to recurring and emerging operational issues.
6. Facilitates and executes business projects and programs, collaborating with multiple City departments.
7. Serves as liaison between the division and HR, overseeing compliance of human resources matters within the division.
8. Directs the division’s warehouse operations, including purchasing and inventory management of materials, supplies, and fuel to meet the division’s operational needs.
9. Manages Millbrae Dispatch, a communications center staffed 24 hours a day, 7 days a week responding to calls from emergency response agencies and relaying information using the i-INFO alert system for