Long-term Internship - Customer Operations

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Job Description:

Airbus Helicopters is looking for an Long-term Intern to join our Customer Material Operations Center based in Grand Prairie, TX.

The Customer Material Operations Center (CMOC) inputs / handles orders and inside sales of new spares, exchanges, and rental tools for Airbus Helicopters Inc. Support and Services organization. The intern will help the department process orders and data entry in SAP and other systems, for both the AOG (Aircraft On Ground) and Regional teams, create and process reports, and as well as other transverse operational tasks The Intern will also perform a variety of routine clerical tasks and duties such as preparation of documents and records in accordance with detailed instructions or standard practices. The CMOC handles around 100.000 order lines a year, supporting more than 3.000 Helicopters flying in the USA.

Meet the Team:

You will get an exciting job in an innovative, growing, global company with a world-class service ambition. Our culture is non-bureaucratic, with a hands-on professional approach and customer-centric mentality. What we do is so much more than distribution, support and service; we deliver excellence when it’s needed and where it’s needed, so people all over the world can connect.

Your Working Environment:

A suburb just outside the Dallas-Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home - you may even see a special, custom Airbus helicopter dedicated to the Dallas Cowboys flying during home games.

Your Challenges:

• Receive customer orders via email, eOrdering, phone or fax.

• Interpret orders on receipt and key entry accordingly.

• Administer necessary forms and documents for rentals, exchanges, and Power by the Hour orders.

• Sell and promote items identified as part of promotional programs and work closely with every customer to establish additional sales opportunities.

• Periodically analyse and monitor customer sales activity for trends and advise management accordingly.

• Daily management of ZSDTRP, ZERP and webMRO reports.

• Record and log customer complaints.

• Chase log card reports for AOG and non AOG orders.

• Check OTR6 ZSD report to ensure ZAE1 have a CDD on line item 1000.

• Support on OTR5b CRD management in SAP using FIORI reports to correct lines.

• Support the CMOC team on the ZSD yellows and whites management.

• Support the business on Tariff related topics, analysis and reports.

• Support OTR5b protection by adding CRD at the PLT for all PD parts.

• Log or perform clerical duties as needed

• Work closely with Sr. Director and Sr. Manager Customer Support, Business Systems Manager and Customer Support Management Team members on regular tasks

• Learn the basic tasks of the CSR duties.

• Attend meetings as assigned. Report vital information to management as needed

• Enhance the CMOC internal Gsite (develop new features, new design…)

• Create new application for the CMOC team using Gemini AI

Your Boarding Pass:

• Must be locat