Customer Service Representative - Waste Assesor

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

WM is known for not only a great place to work and build a career, but also for building a better tomorrow one step at a time.

If you have strong customer service skills, understand recycling and organics, and enjoy educating and performing outreach to the community, this might be the role for you. 

The Customer Service Representative is part of our Public Sector team. They will be responsible for conducting regular site surveys and waste audits throughout Southeastern San Fernando Valley. The ideal candidate will have prior customer service experience, be adaptable to change, willing to work out in the field each day, knows how to prioritize, has strong computer skills, and proficiency in Microsoft Office Suite, specifically MS Excel.

Work Schedule: Monday-Friday 8AM to 4:30pm

Work Environment: Half of the day will be spent conducting regular site surveys out in the field, and half the day will be performing data entry duties from Van Nuys office or offsite work location. Due to the amount of travel required, this role is eligible to participate in WM’s vehicle reimbursement program. 

I. Job Summary 
This entry level, hourly non-exempt Area position conducts regular site surveys and waste audits to ensure trash, organics, manure and recycling service levels comply with franchise contract requirements.

This role will ensure type, size and location of bins as well as collection frequency meets franchise contract and WM requirements. 
  This role may speak directly with customers to explain waste diversion, waste management and recycling services as well as the fee rate structure of the franchise contract, and may escalate issues raised during site visits. 
  With supervision this position may add, change and arrange new services to meet customer requirements, conduct on-site customer training programs, and perform other duties needed to meet franchise contract requirements. 
  The work does not require discretion or independent judgement with respect to matters of significance. 
 

This position reports to the Franchise Account Supervisor, Area Public Sector Sales Manager, Municipal Marketing Manager or their designee. 

 

II. Essential Duties and Responsibilities 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. 
 

Conduct regular site surveys and waste audits to ensure trash, organics, manure and recycling service levels comply with franchise contract requirements. 
  Educate customer on the benefits of the recycling program and what goes in recycling bins. 
  Educate customers and their employees on the importance of recycling, food rescue and resource recovery as well as all City, State, and Federal mandates, and works with customers to implement services, increase recycling and reduce contamination. 
  Ensure type, size and location of bins as well as collection frequency meets franchise contract (if applicable) and WM requirements. 
  Other duties as assigned. 
 

III. Supervisory Responsibilities 
 

None. 
 

IV. Qualifications 
The requirements listed below are representative of the qualifications necessary to perform the job. 

 

A. Education and Experience 
 

Education: Minimum High School Diploma or GED (accredited). 
  Experience: Minimum six (6) months relevant work experience resulting in successfully obtaining customer appointments. 
 

B. Certificates, Licenses, Registrations or Other Requirements 
 

Current active state-issued driver's license. 
 

C. Other Knowledge, Skills or Abilities Required 
 

Strong organizational, customer service, writing and communication skills. 
 

V. Work Environment 
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. 
 

Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) part of the work day; 
  Required to exert physical effort in handling objects less than 30 pounds often (primarily lifting container lids to perform waste assessment); 
  Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) often; 
  Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements often