Epic Patient Experience Analyst – Lead/Principal

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Position Summary

SIH's Digital Health team is seeking a highly skilled Epic Patient Experience Lead/Principal Analyst to advance the organization’s patient engagement and digital experience strategy. This role will lead the design and optimization of Epic Cheers Campaigns and related CRM capabilities, while serving as a key partner in shaping enterprise-wide patient experience initiatives across patient-facing Epic workflows.

This role will collaborate closely with Marketing, Population Health, clinical stakeholders, and Epic application teams to support broader patient experience initiatives across Epic and digital health platforms, while coordinating cross-functional CRM governance and supporting the ongoing evolution of patient experience capabilities across the organization. This position will design, build, and optimize Epic Cheers campaigns to accurately identify and engage patient and prospective patient populations, ensuring outreach is data-driven, compliant, and aligned with organizational goals. The Lead/Principal Analyst will develop and maintain reporting and dashboards to measure campaign performance, ROI, and overall impact across patient experience initiatives.

The ideal candidate will have 3+ years of hands-on Epic experience, preferably with Cheers Campaigns, Healthy Planet, MyChart, Ambulatory, Cadence, or other patient-facing Epic applications, with experience supporting cross-functional or cross-application initiatives. Strong analytical, communication, and organizational skills are required, along with the ability to influence stakeholders and drive enterprise-level initiatives. Participates in on-call rotation including weekend and after-hours coverage as assigned.

Education/Experience
• Associate’s degree in Business, IT or Healthcare Related field required or 2 years of IT or healthcare experience in lieu of degree.

• 3+ years of hands-on experience with Epic Cheers Campaigns, Healthy Planet, MyChart, Ambulatory or Cadence preferred.

​Licenses ad Certification
• Relevant job-related certifications with Epic application certification within 90 days of hire, as applicable

Role Specific Responsibilities
• Understanding of the organization, users and workflow in the analyst’s assigned area.
• Ability to lead meetings, prioritize, resolve conflicts, manage issues, oversight and implementation of project plans. Work with Epic TS and related Epic Application Analysts to manage complex issues and optimization.
• Ability to probe for information about the underlying needs of the organization and user community, which directly influences how the system will be built.
• Thoroughly review, analyze and test every system change; follow proper change control processes.
• Assists in the development, implementation, education, evaluation, maintenance and coordination of Epic and related applications.
• Assists with and/or develops tip sheets or training documentation for new, or changes to current, workflows; communicate with department leadership and application users any specific information related to their application.
• Maintain an Epic user web account to access group discussions, white papers, training documents, new version training material and release notes. Attends webinars, seminars and workshops to learn about new developments and changing technology trends; may participate in testing new vendor provided software in a test environment for possible use by the health system.
• Maintain contacts with Epic partner and related vendors; attend product demonstrations, user group meetings, Epic sponsored webinars, and/or arrange to acquire and install system upgrades.
• Responsible for the coordination and completion of assigned projects, including project definition, assignment of task responsibilities, setting deadlines, and all other aspects of project management.
• Performs other related work as required.
• Trains and mentors team members.
• Strives to adhere to SIH Commitment to Care and ITS Core Competencies.

Compensation (Commensurate with experience):

$80,662.40 - $125,028.80

To access our Benefits Guide/Plan Information, please click the link below:

http://www.sih.net/careers/benefits