Hospice Director of Clinical Services - Weekend

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Position Summary

The Hospice Director of Clinical Services - Weekend is responsible for modeling the Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation and for promoting the Compassus philosophy, using the 6 Pillars of Success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the company, among all departments, and all external stakeholders. The Hospice Director of Clinical Services - Weekend supervises the weekend on-call team, nurses, and other members of the interdisciplinary team (IDT), in meeting the needs of the hospice patient and family in a manner consistent with the guidelines and policies of Compassus. S/he promotes a positive working relationship with the family, physician, and other agencies. S/he is responsible for carrying out administrative and management functions and oversight as the on-call Administrator, sustaining Compassus' standards for excellence after hours.

Position Specific Responsibilities

• Supervises on-call nurses during weekend hours: planning, assigning, and directing work as outlined by program Hospice Director of Clinical Services (DCS) or Hospice Area Executive of Clinical Operations (ACO).
• Reads and incorporates into practice the requirements of the Hospice Conditions of Participation for Medicare, applicable accreditation standards, and state or other rules and regulations as applicable to the program.
• Oversees the consultative process between the on-call Medical Directors assisting in requesting appropriate care orders and attendance to identify patient needs if the patient’s attending physician is not available.
• Oversees Cares Program, that all patients admitted Acuity 1, assign visits as needed, follow up visits completed.
• Acts as Region Administrator on weekends - addresses problems and ensures timely response for all programs. Answers administrative questions and contacts the Hospice Area Executive of Clinical Outcomes directly (not DCS) for any serious issues that arise.
• Models desired behaviors including timeliness, punctuality, attendance, collaboration, open communication, and equitable treatment.
• Documents in the patient’s clinical record when required; demonstrates proficiency with documentation requirements.
• Actively collaborates regarding QAPI activities and provides feedback and input into Performance Improvement.
• Participates in performance improvement programs.
• Communicates proactively when schedule changes are needed.
• Analyzes and reports on quality metrics including Hospice Item Set, CAHPS, and symptom management outcomes. Complete M and M’s for HIS, HARs, and other items as directed by the Hospice Area Executive of Clinical Operations, Hospice Director of Quality Outcomes, or Hospice Regional Executive of Clinical Operations.
• Supervises patient and family care as specified by the plan of care, assessing appropriateness, continuity, service, and quality of care.
• Models and facilitates communication between team members including medical records, business office, intake, clinical team, and leadership.
• Completes and/or delegates post-admissions calls.
• Approves any Out of Formulary items during weekend hours for the management of pharmacy, medical supplies, durable medical equipment, mileage, and labor for program to meet budget expectations.
• Functions as the alternate administrator for the licensure of the program based on state requirements.
• Ensures maximum utilization of resources.
• Acts as back-up for Intake-HCHB entry, and insurance verification; in addition to, order entry for emergent PRN visits as needed.
• Oversees all new referrals are admitted same/next day when possible.
• Collaborates with the on-call team to overcome obstacles for admission.
• Validates 1st and 2nd step ladders for new admits to schedule 24-hour post-admission visits are completed by the program on-call team or completes ladders as needed.
• Monitors electronic referral systems for incoming referrals.
• Conducts monthly on-call meetings in collaboration with program and Area leadership.
• Performs other duties as assigned.

Education and/or Experience

• Associate or Bachelor's degree in Nursing required.
• Minimum of three (3) years in healthcare required, preferably in a nursing facility, home health or hospice setting.
• Experience in leadership or management strongly preferred.
• Experience with Electronic Medical Record systems a strong plus.

Skills

• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability