Account Director, Web & Brand

The Account Director, Web & Brand is a senior growth leader who blends strategic account leadership with consultative new business development. This role is primarily focused on driving new revenue, with a strong emphasis on recurring engagements.

You will serve as a trusted advisor to prospective clients, guiding them through complex web and brand decisions while partnering closely with internal teams to deliver thoughtful, well-scoped solutions. This is an ideal role for someone who loves building relationships, asking insightful questions, shaping solutions, and owning outcomes from first conversation through long-term partnership.

What You'll Do

New Business & Growth Leadership

• Own and qualify a pipeline of web and brand engagements.
• Carry a monthly sales target primarily weighted toward recurring revenue, with project revenue as a supporting component.
• Lead consultative discovery conversations that uncover true business needs, constraints, and opportunities.
• Develop and present strategic proposals for WordPress, Drupal, and Shopify builds, branding engagements, and ongoing website support retainers.
• Guide prospects through decision-making with clarity, confidence, and empathy.
• Partner with internal teams to ensure scopes are clear, achievable, and aligned with both client goals and delivery realities.

Strategic Consulting & Solution Development

• Translate complex business challenges into actionable web and brand solutions.
• Scope work with precision, balancing ambition, budget, timeline, and internal capacity.
• Clearly articulate trade-offs, risks, and opportunities so clients feel informed and supported.
• Ensure a seamless handoff from sales to delivery with strong documentation, context, and shared expectations.

Relationship Building & Representation

• Serve as an ambassador for the agency in sales conversations, industry events, and partner relationships.
• Build long-term trust with decision-makers, positioning yourself as a strategic partner rather than a transactional seller.
• Strengthen the agency���s market presence through thoughtful outreach, referrals, and relationship-driven growth.

Collaboration & Leadership

• Work cross-functionally with strategy, design, development, project management, and account teams.
• Advocate for best practices in scoping, estimation, resourcing, and client communication.
• Share insights and contribute to continuous improvement across sales and account practices.
• Support a culture of growth, curiosity, and shared success.

• 10+ years of experience in a digital, web, or branding agency, with meaningful responsibility in new business, account leadership, and solution consulting.
• Strong understanding of website strategy and delivery across WordPress, Drupal, and Shopify, including discovery, UX, design, development, QA, and ongoing support.
• Proven ability to carry and achieve sales targets, especially for recurring revenue and long-term engagements.
• Excellent discovery, scoping, and estimation skills, with the ability to turn ambiguity into clarity.
• Confident, engaging communicator who builds trust quickly with senior stakeholders.
• Comfort collaborating with both creative and technical teams.
• Experienced with CRM systems, proposal development, and pipeline management.
• Strategic mindset with a genuine interest in helping clients succeed beyond the initial sale.

What Success Looks Like

• You consistently meet or exceed your monthly sales target, with a strong recurring revenue mix.
• Clients view you as a trusted partner who understands their business and anticipates their needs.
• Scopes are clear, profitable, and set delivery teams up for success.
• Internal teams feel supported, informed, and aligned when work moves from sales into execution.

• Remote Workplace. You have the option to work at our office in Boston or remotely in one of these states: AZ, CA, CO, CT, FL, ID, IL, KY, ME, MD, MA, MI, MO, NV, NH, NJ, NY, NC, SC, OH, OK, PA, RI, TN, TX, UT, VT, VA.
• Paid Time Off. Receive generous paid vacation benefits that increase each year you’re with us, 14 Company Holidays, and Summer Fridays from Memorial Day through Labor Day.
• 401K + Match. 401K plan with 4% Safe Harbor employer match after one year of employment and financial literacy services provided through our retirement provider.
• Life Insurance Benefit. No-cost coverage to ensure peace of mind for your family