User Experience Developer 4-ProdDev

The Principal Product Insights Program Manager will be a key member of the Product Insights team, responsible for driving Customer Sentiment projects. This role is pivotal in managing the development and implementation of Net Promoter Score (NPS) and Customer Satisfaction (CSAT) measurement tools within NetSuite. The Program Manager will oversee requirement gathering, ensure quality of deliverables, and act as a liaison between product teams, product managers, analysts, and other stakeholders. This role will also focus on integrating these tools with other data analysis processes to enhance overall customer insight capabilities.

Career Level - IC4

Key Responsibilities:

• NPS Product Implementation: Drive the implementation and continuous improvement of the NPS program across NetSuite products, collaborating with cross-functional teams to ensure alignment with organizational objectives.
• Stakeholder Relationships: Manage relationships with internal system providers and cross-functional teams, ensuring smooth communication and alignment on project goals.
• Requirements Collection and Quality Assurance: Continuously gather requirements and maintain quality standards for customer sentiment tools, focusing on maximizing their effectiveness.
• Analyst Collaboration: Work closely with analysts to extract maximum value from sentiment and satisfaction data, ensuring insights are actionable and impactful.
• Privacy and Security Compliance: Oversee CSAT and NPS data processes, ensuring all tools meet security and privacy standards.
• Tool Enablement and Engagement: Provide resources and support to promote and increase engagement with customer satisfaction tools across teams, adapting tools based on feedback and emerging needs.
• Process Integration: Develop methods to combine customer sentiment data with other NetSuite analytics tools to create a comprehensive view of customer experience.

Qualifications:

• Education: Bachelor’s degree.
• Experience: 10+ years in similar roles, preferably within customer sentiment analysis or product management fields.

Skills:

• Strong analytical and problem-solving abilities
• Excellent written and verbal communication in English
• Proven capacity to manage complex projects under tight deadlines
• High level of discretion and confidentiality
• Experience with NPS, CSAT, and other customer sentiment tools

 

Work Environment:
This role is fully remote. 

 

Why Oracle NetSuite?
At Oracle NetSuite, we care! We care about the evolution of people and 
business and making life a bit easier. We focus on encouraging productivity, 
accomplishments, and job success through powerful cloud technology. We 
listen to the needs of our customers and users, we are passionate about 
fulfilling our mission to enable companies to realize their vision on the very 
best technology.
We are looking for experts to join our NetSuite family to accelerate the 
evolution of our technology. By putting together a dynamic and passionate 
team of designers, writers, researchers, developers, and product managers 
we will be able to delight our customers by designing and executing next 
generation solutions that focus on insight, control, automation and agility.
Innovation starts with inclusion at Oracle NetSuite. We are committed to 
creating a workplace where all kinds of people can be themselves and do 
their best work. It’s when everyone’s voice is heard and valued that we are 
inspired to go beyond what’s been done before. An Oracle NetSuite career 
can span industries, roles, countries and cultures, giving you the opportunity 
to tackle new roles and challenges, while blending work and life.
Oracle NetSuite is the world's best cloud-based, multi-tenant ERP (Enterprise 
Resource Planning) service with unified financials, supply chain, order 

 

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $115,700 to $189,500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically