Senior Software Engineer

Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our orchestration, automation, and AI platform enables businesses to operate more effectively, mitigate risk, reduce tech debt, and focus on high-impact work.

Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines connects with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT and other security-focused teams. 

At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey.

You’ll join the team primarily responsible for the availability, scalability and resiliency of our customers’ systems, as well as our backend development stack. However, since we’re still a small but growing software engineering organization, this role is not strictly limited to any single part of our product or stack.

This role is about more than writing code: you'll have an influential voice in shaping our technical direction, our product, and our culture. We have a hugely supportive and collaborative engineering team that takes great pride in the work we do and the challenges we solve. We’re eager to help grow and nurture each other’s abilities and also create an environment where we have the ability to do our very best work.

In this role, you’ll:

• Work closely with colleagues to build the right solutions to the problems our customers face.
• Make valuable changes in our codebase in your first week, and see them live in production minutes after merging them.
• Identifying and fixing availability risks and monitoring gaps to ensure our systems stay healthy and available.
• Write and review high quality, well tested code to ensure that we’re creating a stable product for our customers, and a stress-free codebase for ourselves.
• Identify areas for improvement, both in our codebase and in how we work, and share the responsibility of making our team better.
• Own the problems you’re solving - and the software you write to solve them - all the way to production and beyond, responding to customer feedback to improve those solutions.
• Use your knowledge to mentor other engineers in our team, providing support and guidance to help them grow their abilities.

Projects you might work on:

• Enhancing our code execution feature to boost how our customers run scripts and powershell commands from their workflows, while maintaining safe isolation across security boundaries.
• Upgrading our PostgreSQL DBs across cloud and self-hosted installations to get access to new features and improvements while ensuring minimal downtime for customers.
• Enabling our larger customers to configure multiple SSO providers to access specific parts of the product.
• Leveraging new AWS features to maintain high availability for our customers’ most critical workflows, including email and webhooks.
• Build a Bring Your Own SMTP server for our cloud customers to allow customers to more flexibly configure their email sending.
• Elevate customer observability of their tenant performance via OTel metrics exports to integrate with a platform of their choice.

Is this role right for you?

• You’ll need to be capable with a high-level programming language. Our interview process includes building a small command-line program that makes decisions based on some JSON input, so you should feel very comfortable working at that level of technical complexity. Our main languages are Ruby and TypeScript, but you don’t have to be familiar with those - we value curiosity and an eagerness to learn over existing experience. We’ll also cover the cost of education material to bring you up to speed.
• You’ll need to have a proven track record of operating cloud infrastructure in a SaaS environment. Our cloud offering is primarily hosted on AWS, with ECS, RDS (PostgreSQL), Elasticache and ALB as the main services powering that offering. We use AWS CDK as our IaC tooling and Honeycomb for observability.
• Your abilities matter, not your education or experience. We don’t require any specific degree or previous work experience. We just need you to show us that you have the skills needed to succeed.
• Cybersecurity knowledge isn’t required. W