Digital Release Manager, Boston, MA

Digital Release Manager, Boston, MA

Country: United States of America

USA Job Family Description: Primarily responsible for generating and communicating both the short-term and long-term digital agenda to the wider firm. They oversee the following areas: customer experience, channel development, product management, strategy & transformation, operations and analytics. A primary objective will be to unify and stimulate cross-collaboration between the different areas of the digital function as well as the wider business. Incumbent must operate within financial, budget and legislation constraints.

USA Job Function Description: Primarily responsible for generating and communicating both the short-term and long-term digital agenda to the wider firm. They oversee the following areas: customer experience, channel development, product management, strategy & transformation, operations and analytics. A primary objective will be to unify and stimulate cross-collaboration between the different areas of the digital function as well as the wider business. Incumbent must operate within financial, budget and legislation constraints.

The Digital Release Manager will be responsible for leading planning and execution of the customer application and platform releases. The role is a key coordinator of the enterprise components, delivery teams, dependences, and process improvements that will drive efficiency and value to the customer with high quality releases.  The position is a member of the Core Platform Capabilities team that ensures the alignment and optimization of cross-cutting capabilities and key processes, including Identity, Security, Data, Chatbot & AI, and Release Management, to deliver seamless customer experiences while meeting compliance standards. Critical in ensuring flexibility, scalability, and customer-centric solutions that meet both and current business needs.

Essential Functions/Responsibility Statements:

• Conducts channel/product gap analysis, competitive research and industry evaluations to extract actionable insights to inform the digital strategy and determine the long-term digital backlog.
• Analyze client needs and market research in order to decide which are the priorities to be targeted and provide an adequate response to the client segments being addressed.
• Leads business case development, writing, and delivery as well as ROI-projections.
• Plans, manages and facilitates all phases of the Digital life cycle, from inception through introduction into the marketplace.
• Manages multiple, concurrent agile teams to define and execute the release plan on time and on budget. Roll-out business- critical change in short timescales whilst also adapting for other global and local programs running in parallel impacting the same audience.
• Leads a team that interfaces with QA and/or internal UAT resources to ensure requirements are met and approve finished product releases before it goes to the client.
• Sets the direction and reviews product documentation for the digital banking solution suite
• Tracks product and feature use to analyze and understand implications for product enhancements
• Develops tools and processes to gather feedback to shape and build future products
• Supports Sales and Marketing in promoting the products and ensuring revenue, business value, and client adoption goals are met
• Define business and operational KPIs for owned products; develop targets and manage forecasting for each Defined KPI; partner with Analytic teams on deep dives for anomalies in trends, to define root cause and action plans.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• BS/BA degree or higher: Engineering, Data & Analytics, or Technology-related fields Required
• Master's Degree or equivalent work experience. Strong Business knowledge and sound business sense Preferred

Work Experience:

• 7+ Years Relevant and related work experience Required
• 2+ Years Management Experience Preferred

Skills and Abilities:

• Extensive knowledge and experience with creating and managing business requirements and user stories for software platforms
• Experience in developing digital product backlog and roadmaps with aggressive product delivery cycles
• Must be an exceptional collaborator, able to build and leverage relationships at all levels of the organization
• Strong controls mindset with a demonstrated ability to