Senior Order Management Representative - Bilingual Portuguese

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI powered applications and experiences with agility and ease.   

We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Senior Order Management Representative, and help us do what we do best: propelling business forward.  This role will be remote so working out of your home office in the United States.  Due to team/customer location we need candidates to be in EST or CST.

In this role, you will be responsible for processing orders and communicating with customers and internal departments to ensure on-time delivery. You will also work closely with customers and the internal sales team to resolve operational and administrative issues. We seek someone willing to work closely with Sales, Sales Operations, and Product Management to find solutions and enhance current business practices. Someone curious to learn about Progress’s customers, products, and processes and willing to interact with various people and job functions.

The role requires flexible working hours - the workday can start late and finish late (up to 11PM) if required. Regular expected working day: from 09:00 AM to 6:00 PM

In this role, you will:

• Manage customer transactions with a high degree of accuracy, including but not limited to purchase orders, invoices, credit memos, credit card payments
• Support the sales team with administrative or licensing questions and interact with cross-functional teams when necessary
• Assist with customer support via incoming emails, calls, chats, or tickets
• Built efficient and effective responsiveness to existing operations and help define new operational strategies

Your background:

• Very good experience in order management, customer service, and sales support
• Bilingual English + Portuguese including verbal and written communications
• Ability to review purchase orders and related documentation for standard vs non-standard verbiage and identify when to escalate to Inside Sales, Legal & Finance Teams, etc.
• Ability to work well with remote teams and in a fast-paced environment
• Excellent communication, organizational and writing skills
• Develop creative and proactive solutions to day-to-day problems. Be active in the lean process improvement efforts by participating in continuous improvement projects. Engage in solutions to process challenges.
• Self-motivated and able to work both independently and as part of an international cross-functional team, with a strong sense of responsibility, accountability, and commitment
• Ability to solve practical problems and deal with a variety of concrete variables
• Create and analyze reports as needed to support processes, metrics, and projects when necessary.
• Experience with Salesforce or other CRM and strong Microsoft Office skills

If this sounds like you and fits your experience and career goals, we’d be happy to chat.  

What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy: 

• Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan. Tuition Reimbursement program. Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance.
• Competitive salary, bonus, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
• Flexible paid vacation time, paid day off for your birthday, and company holidays. A variety of leave plans, including Parental Leave.
• Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health. 

Apply Now!

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