VAS - Sales Operations Program Manager

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Sales Operations Program Manager will be an integral part of our Sales and Commercial Operations team supporting the VAS regional Sales teams and the global commercial operations organization to ensure superior operational delivery for sales and commercial initiatives. In this role, you will be responsible for managing strategic cross-functional programs that include, but are not limited to, the following lifecycle activities- sales strategy and excellence requirements, sales enablement, marketing alignment, commercialization/go-to-market activities, and client communication. Additional tasks include providing regular status reporting, solution roadmap updates, supporting the change management process, assist with annual planning, and other responsibilities as assigned. This position will include interacting directly with Sales Leaders, Commercial Operations, Product Managers, Product Development, Marketing, Customer Service, Finance, Legal and Visa cross-functional teams in a Global environment. The ideal candidate is a motivated self-starter with leadership and management qualities that can work independently in a fast paced, ambiguous environment with limited supervision. He or she must be a fast learner who can quickly absorb the nuances of complex, varied payment offerings.  

The Program Manager will lead project planning activities and facilitate project meetings, ensuring the project team delivers against its commitments with the highest quality deliverables in a timely manner. By leveraging strong project management industry expertise and collaboration skills, identify required activities to successfully deliver the program, ensuring appropriate task assignments.

Define Communication Plan to ensure appropriate VAS and Visa Stakeholder involvement. Report and escalate issues, with mitigation and path to resolution. Identify risks, perform risk analysis, effectively manage risks, proactively raise prioritization and scheduling tradeoff decisions, escalating and identifying alternate options as appropriate.

Assess existing processes and identify opportunity for improvement.

Participate in other project related activities, as requested.

This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.

Qualifications

Minimum Qualifications
• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications
• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• 8+ years’ experience as project manager, delivering complex business sponsored projects. Ideal candidate will have deep knowledge and experience with sales, sales strategy and go-to-market/commercialization aspects of solutions, software products and platforms to the market. Activities include planning, execution, program launch, and will require experience managing cross functional and global project teams in a matrixed environment.
• PMP certified with current credentials is preferred.
• Experience in Agile environment is preferred.
• Knowledge of payment and/or risk management systems and the industry is preferred.
• Strong MS Project and presentation skills.
• Ability to drive cross-functional project teams of services personnel dispersed across multiple geographies and disciplines in a matrix structure where none of the resources report directly to the program manager.
• Able to motivate staff and influence their tasks to align with organizational goals and priorities.
• Strong organizational skills as well as the ability to adapt quickly to changing priorities, assignment