Exemption Status:

United States of America (Non-Exempt)

$17.92 - $22.85 - $27.78

“Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors.  A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”

This position is not eligible for Sponsorship.

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Job Description

Summary

As a member of Production & Distribution Services, the Production & Distribution Coordinator provides daily support to the Production & Distribution Services Department in an effort to provide customers with prompt and accurate Explanation of Benefits (EOB), check distribution, communication, follow-up, and other related services

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Participates as a team member on the Production & Distribution team to provide internal/external customer service including completing daily assigned tasks, providing process improvement feedback, managing workload, supporting co-workers as needed.
• Prints and distributes client communications, including but not limited to information kits, envelopes, mail service order forms, EOBs, Medicare Part D communications in accordance with the client's specific plan design and NCPDP, postal, and CMS regulations.
• Follows through on pending internal/external requests to ensure all are completed in a timely manner and in adherence to established timelines.
• Provides internal support for ad-hoc requests including mail merge, letter projects, client mailings, CLM requests, verifying accuracy while reducing error rate.
• Alerts management to outages, priority issues, reoccurring problems, and patterns with internal/external requests.
• Ability to complete assigned cases from leadership in a timely manner. Prioritizes requests to make sure timelines are met.
• Creates and/or revises existing process documentation and procedures as required.
• Adheres to standard operating procedures and workflow process which include internal forms / documentation, systems, processes, and metrics.
• Supports internal department’s implementation process including CLM request completion, member letters, quality assurance, inserts, and documents.
• Maintains awareness of prefunded postage account balances, credits, and debits. Initiates postage requests as needed.
• Maintains tracking of materials used daily such as envelopes, paper stock, preprinted stock, and formularies. Initiates reorders as needed.
• Responsible for reviewing and adhering to department’s standard processes for escalation and notification procedures.
• Assist with other departmental projects as requested.

Supervisory Responsibilities        

No supervisory responsibilities

                                   

Client Responsibilities

This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written).  One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.