Global Operations Head of Product – Financial Crimes Operations, Product Management Executive

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The Chief Operating Office, Global Operations

The Chief Operating Office (COO) strengthens Wells Fargo's risk and control infrastructure, delivers a more consistent approach to line of business operations, and delivers effective and efficient enterprise services to our employees and customers. The top priority of the COO is to help strengthen the company’s risk and control infrastructure.

The Global Operations (GO) group is responsible for refining processes and redesigning business operations by efficiently utilizing resources to exceed customer requirements and service. Our mission is to integrate, transform, and strengthen the enterprise through automation, risk mitigation, effective controls, and state of the art technological solutions to operate at an optimal level.

Global Operations enables a more consistent, effective, and efficient delivery of products and services to customers across contact centers, payments, and other processes. Working closely with the businesses they support, Global Operations drives efficiency and risk mitigation through process simplification, functional consolidation, automation, and effective controls. The main groups that make up Global Operations are Consumer Lending Operations, Consumer, Small & Business Banking Operations, Wholesale Operations, Shared Services Operations, and Fraud and Claims Management.

Operations goal is to build a more unified, more integrated approach to Wells Fargo's business operations functions focused on enhancing our operational excellence, meeting our regulatory remediation efforts, and better serving customers.

The Role

The Head of Product – Financial Crimes Operations is a strategic and transformational leadership role within Shared Services Operations. This executive will lead the Financial Crimes Transformation Program.

This leader will design and deliver a suite of enterprise-wide platforms and solutions to manage Know Your Customer (KYC), Financial Crimes, and Bank Secrecy Act/Anti-Money Laundering (BSA/AML) risk across all Business Groups and Enterprise Functions. These initiatives are part of the Key Enterprise Initiatives overseen by the Operating Committee. In order to deliver this Enterprise Initiative, the leader will transform the team into an agile, product-led organization.

Responsibilities include:

• Develop and execute a strategic roadmap for Financial Crimes and BSA/AML transformation aligned with requirements. 
• Lead the design and implementation of three new transformative platforms: ---Enterprise-wide KYC Platform (Fenergo) ----AI-powered Customer Screening Automation (Workfusion) ---​Currency Transaction Reporting solution 
• Deliver four enterprise-wide central solutions to meet compliance:  ---FUSE – Exception processing tool  ---CRS – AML Risk Summary workflow  ---Transactional & Portfolio monitoring tools  ---Enhanced screening lists for PEPs, Payment Intermediaries, and Gaming Institutions 
• Launch a new vendor application to monitor payment activity for MSBs and Crypto Businesses to support GPL growth. 
• Build and lead a team of 100 Product Owners, Business Analysts, and Operational Specialists. 
• Transition the team from waterfall to agile methodology, establishing a consistent KYC operating model across the enterprise. 
• Ensure alignment with the BSA/AML Data Strategy and provide regular updates to regulators and senio