Customer Service Representative - Field Services

Job Summary: Customer Service Representative – Public Sector Field Services
Location: Southeastern San Fernando Valley
Schedule: Monday–Friday, 8:00 AM – 4:30 PM

We are looking for a Customer Service Representative to join our Public Sector team, with a unique focus on supporting sustainability efforts through field work and community outreach. In this role, you'll split your time between the office and the field, conducting waste assessments and site surveys across the Southeastern San Fernando Valley. Your mission will be to help improve recycling and organics diversion while educating local businesses and residents on best practices, while ensuring contractual obligations.

Key Responsibilities:

• Conduct on-site waste audits and surveys at customer locations 50% of the time.
• Engage with customers to provide education and support around recycling and organics programs.
• Enter and analyze data related to waste stream observations and compliance using MS Excel and other tools.
• Work collaboratively with Public Sector staff to support sustainability goals and regulatory compliance.

What We’re Looking For:

• Strong customer service skills and a passion for environmental sustainability.
• Comfortable working outdoors and traveling locally daily.
• Adaptable, organized, and able to manage shifting priorities.
• Proficient in Microsoft Office, particularly Excel.
• Valid Driver's License

Additional Perks:

• Participate in WM’s vehicle reimbursement program for daily travel needs.
• Be part of a mission-driven team making a direct impact on the community and environment.

If you're someone who enjoys blending service, education, and fieldwork, and you want to make a difference, this could be the role for you.

 

II. Essential Duties and Responsibilities 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. 
 

Conduct regular site surveys and waste audits to ensure trash, organics, manure and recycling service levels comply with franchise contract requirements.  
  Educate customer on the benefits of the recycling program and what goes in recycling bins.  
  Educate customers and their employees on the importance of recycling, food rescue and resource recovery as well as all City, State, and Federal mandates, and works with customers to implement services, increase recycling and reduce contamination.  
  Ensure type, size and location of bins as well as collection frequency meets franchise contract (if applicable) and WM requirements.  
  Other duties as assigned.  
 

III. Supervisory Responsibilities 
 

None.  
 

IV. Qualifications 
The requirements listed below are representative of the qualifications necessary to perform the job. 

 

A. Education and Experience 
 

Education: Minimum High School Diploma or GED (accredited).  
  Experience: Minimum six (6) months relevant work experience resulting in successfully obtaining customer appointments.  
 

B. Certificates, Licenses, Registrations or Other Requirements 
 

Current active state-issued driver's license.  
 

C. Other Knowledge, Skills or Abilities Required 
 

Strong organizational, customer service, writing and communication skills.  
 

V. Work Environment 
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. 
 

Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) part of the work day;  
  Required to exert physical effort in handling objects less than 30 pounds often (primarily lifting container lids to perform waste assessment);  
  Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) often;  
  Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements often;  
  Normal setting for this job is: traveling to and from customer sites within the assigned territory and/or office setting  
 

The expected base pay rate for this office/on-site position is $23.00 per hour. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors inclu